Hi @Sam,
I have two things I need your help with.
First, I can’t log in to Alpha Studio using the email trivd4@fpt.com because it says I don’t have permission to access it.
Second, I need to be granted permission to download Neutrinos Studio SSD from http://console.neutrinos.co/
Could you please help me with these? Thanks a lot!
Hello @trivd4 , can you please check now
Hi @Sam , I still don’t have access to Alpha Studio
Hi @Sam ,please help
Hello @trivd4 , I can see your email in admin portal, can you please logout and try again in a different browser or in incognito tab
Sorry @Sam , I have tried again as you suggested, but I still don’t have access
Please try now @trivd4
My issue has been resolved. Thank you @Sam
Hi @Sam,
I’m having the same problem.
I can’t access the two resources, Alpha Studio and Neutrinos Studio SSD.
Can you help me? My email is sonhn15@fpt.com
Thanks
Can you please try now and also please check you email for credentials (SSD)
I was able to successfully access the SSD. Thanks
Hi @Sam,
I’m having the same problem too.
I can’t access the two resources, Alpha Studio and Neutrinos Studio SSD.
Alpha Studio
Neutrinos Studio SSD
Can you help me? My email is longpt32@fpt.com.
Thanks
please check now @longpt32
Hi @Sam ,
Please help me Neutrinos Studio, I can’t launch app with error below
[2026-02-26 10:03:14.970] [error] Error while calling Launching core server {
code: ‘ERR’,
message: ‘Something went wrong while starting Neutrinos Studio, Please refer log.txt for more details (C:\Users\longpt32\.neutrinos\logs\log.txt)’,
name: ‘Error’,
stack: ‘Error: read ECONNRESET\n’ +
’ at __node_internal_captureLargerStackTrace (node:internal/errors:464:5)\n’ +
’ at __node_internal_errnoException (node:internal/errors:594:12)\n’ +
’ at TLSWrap.onStreamRead (node:internal/stream_base_commons:220:20)’
}
My NodeJS version v16.20.2.
Hi @Sam , I have followed all methods you suggested, but issue still persists. It might be that my error is different from the one mentioned in Error while opening SSD - #7 by Vivek . Additionally, my computer is using a proxy—I’m not sure if that affects anything.
Could you please reinstall Node.js with a version between 20 and 21, and then try again?
Hi @Sam ,
I have installed node-v20.20.0-x64 and node-v21.7.3-x64, but the error still persists.
did you delete this folder C Folder → Users -->. Your Username → .neutrinos
and restarted, could you share that folder image??
Hi @Sam ,
I have deleted the folder C:\Users\longpt32.neutrinos and restarted my computer after installing NodeJS, but it still doesn’t work.
