Request for Access Permissions to Alpha Studio and Neutrinos Studio SSD

Neutrinos Platform
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21

:one: Verify Node.js Version (Most Common Cause)

Neutrinos Studio works best with Node 20 LTS.

Please run:

node -v

If the version is 21.x or 22.x, it may cause TLS handshake issues resulting in ECONNRESET.

Recommended Action:

  • Uninstall the current Node.js version

  • Install Node 20 LTS

  • Restart the machine

  • Try launching Studio again

:two: Clear Corrupted .neutrinos Cache

Sometimes cached configuration or corrupted core files cause startup failures.

Steps:

  • Close Neutrinos Studio completely

  • Delete the folder:

    C:\Users\longpt32\.neutrinos

  • Reopen Neutrinos Studio

This will clear:

  • Cached configurations

  • Broken TLS state

  • Corrupted core binaries

:three: Check Proxy / Firewall / Antivirus

Since the error is TLS-related, it may be caused by network security restrictions.

Please verify:

  • Are you connected through a VPN?

  • Is there a corporate proxy configured?

  • Is antivirus software (e.g., QuickHeal, McAfee) running?

Try:

  • Temporarily disabling antivirus

  • Disconnecting VPN

  • Trying from a different network (e.g., mobile hotspot)

please follow these steps, if still you are facing the issue after these, then we need to check with the team

22

Hi @Sam , Thank you for the suggestion. I am currently trying this, and if there are any issues, I will report them immediately. At the same time, please help me with the error in the sandbox alpha, as it is showing an error 500.

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image1919×361 11.9 KB

23

@longpt32 please try to login in incognito window, or different browser

24

Thank @Sam , it is working now.

25

Hi @Sam ,

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image402×107 2.36 KB

I already installed node v20 and did step 2 but issue still persists.

Step 3:
.Temporarily disabling antivirus: I do not have permission to disable the antivirus software because I am using a company computer.
. Currently, I’m not using VPN.
. I am configuring the proxy according to this link https://documentation.neutrinos.com/articles/#!studio-guide-9/setup-proxy-on-neutrinos-studio. The previous error no longer appears, but a new error has occurred.

Errors:

[2026-02-27 09:12:25.997] [error] Error while calling Launching core server {
code: ‘ERR’,
message: ‘Something went wrong while starting Neutrinos Studio, Please refer log.txt for more details (C:\Users\longpt32\.neutrinos\logs\log.txt)’,
name: ‘TypeError’,
stack: ‘TypeError: The “options.agent” property must be one of Agent-like Object, undefined, or false. Received an instance of Object\n’ +
’ at __node_internal_captureLargerStackTrace (node:internal/errors:464:5)\n’ +
’ at new NodeError (node:internal/errors:371:5)\n’ +
’ at new ClientRequest (node:_http_client:140:11)\n’ +
’ at request (node:https:353:10)\n’ +
’ at Function.request (C:\Program Files\Neutrinos Studio\resources\app.asar\node_modules\openid-client\lib\helpers\request.js:120:73)\n’ +
’ at Function.discover (C:\Program Files\Neutrinos Studio\resources\app.asar\node_modules\openid-client\lib\issuer.js:171:36)\n’ +
’ at AuthenticationService.getInstance (C:\Program Files\Neutrinos Studio\resources\app.asar\node_modules\@jatahworx\bhive-core\core\services\AuthenticationService.js:43:41)\n’ +
’ at CoreAPI.initializeServiceRoutes (C:\Program Files\Neutrinos Studio\resources\app.asar\node_modules\@jatahworx\bhive-core\CoreAPI.js:81:66)\n’ +
’ at EventEmitter. (file:///C:/Program%20Files/Neutrinos%20Studio/resources/app.asar/worker/index.js:32:5)\n’ +
’ at EventEmitter.emit (node:events:390:28)\n’ +
’ at Object.onMessage (node:electron/js2c/renderer_init:69:746)’
}

26

@doomedCode Could you please take a look at this issue?