Unable to Create Case Instance in sandbox-beta

[Athul]

Creating a case instance for “travel-claims-poc-test” fails with a 500 error in sandbox-beta, despite following all steps in the onboarding documentation:
https://community.neutrinos.com/t/step-by-step-guide-process-on-boarding-in-case-service/288

CaseType Details:

{
“cdid”: 64,
“caseSchema”: {},
“caseType”: “travel-claims-poc-test”,
“active”: true,
“subProccess”: [128, 129, 130],
“pdid”: 127
}

BPM Info:
Space: Income-Travel-Claims-POC
Project: Travel-Claims-POC
Process: travel-main

Definition Id

Travel-Claims-POC.travel-main

Deployment
Travel-Claims-POC_1.0.0-SNAPSHOT

API Request:

POST /caseservice/case/instance/create
{
“caseType”: “travel-claims-poc-test”,
“caseData”: {},
“wfData”: {}
}

Response:

{
“status”: “error”,
“statusCode”: 500,
“error”: { “code”: “INTERNAL_SERVER_ERROR”, “message”: “INTERNAL_SERVER_ERROR” }
}

Kindly assist with identifying and resolving the issue.

Thanks and regards,
Abilash N

@Irfan_Ali @gaurav.pandey @Sam

[Simphiwe]

Hi @Athul,

Can you redeploy your process, seems like it’s not running.
Please see the attached image below.

[Sam]

Hello @Athul ,
While checking the logs, the case creation itself is happening correctly and no errors are thrown from the case-service.
However, BPM is returning an error during process start.

When checking the generated case details, the piid is coming as -1, which indicates that the BPM workflow did not start.

Please review your BPM flow

Here is the case response for reference:

[
  {
    "caseInstance": {
      "cid": 1442,
      "piid": -1,
      "source": "-",
      "description": "-",
      "created_at": "2025-12-12T06:23:06.160Z",
      "updated_at": "2025-12-12T06:23:06.160Z",
      "case_last_updated_at": "2025-12-12T06:23:06.160Z",
      "status": "New Case",
      "cdid": 64,
      "processSLA": "-",
      "caseDisabled": false,
      "caseData": {
        "cidid": 1442,
        "data": {
          "name": "sadsad"
        },
        "created_at": "2025-12-12T06:23:06.160Z",
        "updated_at": "2025-12-12T06:23:06.160Z"
      },
      "signal": []
    },
    "taskInstance": {}
  }
]

[Athul]

Thanks for the update Sam, let me check