Storms aren’t unpredictable. But, claim surges aren’t either.
Every year, insurers know when major weather events will hit. And every year, thousands of claims flood in within days, overwhelming teams, slowing decisions, and frustrating customers.
The real issue isn’t the surge. It’s that most claims operations are still designed for steady-state volumes. Layering AI on top of broken workflows doesn’t fix the bottleneck. It just speeds up pieces of it.
In his latest article for Insurance-Edge.Net, Dr.Hariprasad Jayaraj, Head of Insurance Propositions at Neutrinos, breaks down why predictable spikes continue to strain insurers - and what changes when AI is built into the core claims architecture, not bolted on after.
If claims surges are inevitable, resilience should be too.
Read the article to see what it takes to build surge-ready claims operations: Stormy Weather: The Predictable Spikes We Still Can’t Handle -