Requesting Alpha access

Community Support Request
1

Could I get assistance with access to Alpha

nicholas.maluleka@neutrinos.co

2

receiving this on my browser

Screenshot (171)
Screenshot (171)1920×1080 231 KB

3
4

Hi @Eldho , my issue right now on Alpha is that I don’t have access, I don’t get the same error of “something went wrong” after logging in. I only get that error on Reels. my other colleagues who have access to Alpha have no problem running Alpha. we all have one issue which is the Reels

5

@Rocky @doomedCode please assist

6

Screenshot (172)
Screenshot (172)1920×1080 235 KB

the sandbox is up but I still don’t have access

@Rocky @Eldho

7

Its sorted please check now

8

Everything sorted. Thank you, sir!

9

Hi Team,

I am currently using a training account on my Alpha environment, but I am unable to access some of the projects. Could you please assist in changing my group to resolve this?

Thank you for your support.

image
image800×379 60.2 KB

10

@gaurav.pandey @rohit.sihmar @Irfan_Ali please help

11

Hi Edward Mokhabhukhi,

Are you still facing this issue? Can we connect through a Teams meeting?

12

Yah still not being able to see other projects. We can connect

13

Hi Edward,

This is because of your tenant issue. You can take the project zip file, unzip it, change the tenant to your_tenant_name, zip it again, and then import the project.

How to change tenant name

Unzip the project → open project.json → change tenant_name → import the project.

14

@Eldho @Paul_Thomas Please assist.

15

@Paul_Thomas @vaibhav @Irfan_Ali @gaurav.pandey

16

Hi Edward,

Are you still facing this issue after importing the project?

17

Hi @Irfan_Ali , @Paul_Thomas , @vaibhav , @gaurav.pandey

Could you urgently please assist with POC project access on the sandbox.
I do have access on the sandbox but can’t see other projects.
My organisationId is ‘training’