Author: @Jastin_KJ
This guide will walk you through the process of submitting a feature request or improvement in the Neutrinos Platform using the provided portal interface.
Step 1: Request access to the Portal By Sending Mail
Subject: Request for Access to Neutrinos Platform Support Portal
Dear Support Team,
I am writing to request access to the Neutrinos Support Portal at the following URL:
Could you kindly assist me in gaining access? If there are any specific steps or credentials required, please let me know.
Please grant access for the following email ID: [your.email@neutrinos.co]
Thank you for your support. I look forward to your response.
Best regards,
[Your Full Name]
[Your Organization]
Step 2: Access the Portal
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Open the portal URL: https://jatahworx.atlassian.net/servicedesk/customer/portal/11.
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Logging in for submitting request
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Log in with your mail account
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After successful login you will be redirected to the below webpage
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Options Available: Four main categories are displayed to guide users in selecting the appropriate type of request:
- Improvement: Suggest enhancements to existing features of the Neutrinos Platform.
- Bug Report: A form for reporting bugs in the system or application.
- New Feature: A dedicated option for requesting the development of new features in the platform.
- Technical Support: For seeking assistance with installation, configuration, or troubleshooting.
Step 3: Select the type of support or request you need assistance with.
I have selected “Bug Report” in this screenshot:
Step 4: Fill in the Required Fields
Step 5: Submit the Request
- Review all fields to ensure accuracy.
- Click Send to submit your feature request or improvement.
- After submitting you’ll be able to see the below interface with data you provided
