Temporary Password Expired & No Password Reset Email Received

Community Support Request
1

Hi Team,

I am unable to log in to my sandbox account because my temporary password has expired. When I tried to reset my password, I got the message:

“Password reset email has already been sent for this session.”

However, I have not received any password reset email. I have checked my spam/junk folder as well. Could you please assist me in resetting my password or issuing a new one?

2 Likes
2

@doomedCode need your support on the same

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6

@Eldho @doomedCode Hi, I am still waiting for support on this issue.

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7

@Shamnad_KS its sorted, you will be able to receive the Reset mail @doomedCode

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8

@doomedCode I received a temporary password after resetting it, but I am unable to log in as it says ‘Account has been blocked due to too many invalid attempts.’ It is asking me to reset again.

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9

That’s a security concern and we will have to review this claim and unblock it.

I’ll do it right now and let you know

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10

@Shamnad_KS , please try now. We have unblocked the account. Please reset the password again and try.

Regards

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11

I appreciate your help @doomedCode @Eldho . The account is now accessible.:+1:

Thanks

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