Requesting Alpha access

Community Support Request
1

Could I get assistance with access to Alpha

nicholas.maluleka@neutrinos.co

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2

receiving this on my browser

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Hi @Eldho , my issue right now on Alpha is that I don’t have access, I don’t get the same error of “something went wrong” after logging in. I only get that error on Reels. my other colleagues who have access to Alpha have no problem running Alpha. we all have one issue which is the Reels

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@Rocky @doomedCode please assist

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the sandbox is up but I still don’t have access

@Rocky @Eldho

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7

Its sorted please check now

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8

Everything sorted. Thank you, sir!

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9

Hi Team,

I am currently using a training account on my Alpha environment, but I am unable to access some of the projects. Could you please assist in changing my group to resolve this?

Thank you for your support.

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@gaurav.pandey @rohit.sihmar @Irfan_Ali please help

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11

Hi Edward Mokhabhukhi,

Are you still facing this issue? Can we connect through a Teams meeting?

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12

Yah still not being able to see other projects. We can connect

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13

Hi Edward,

This is because of your tenant issue. You can take the project zip file, unzip it, change the tenant to your_tenant_name, zip it again, and then import the project.

How to change tenant name

Unzip the project → open project.json → change tenant_name → import the project.

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14

@Eldho @Paul_Thomas Please assist.

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15

@Paul_Thomas @vaibhav @Irfan_Ali @gaurav.pandey

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16

Hi Edward,

Are you still facing this issue after importing the project?

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