In today’s fast-moving insurance landscape, motor and health insurers are under immense pressure to modernize insurance operations and distribution. Customers now expect the same speed, simplicity, and convenience they experience in banking, retail, and travel, yet many insurers still struggle with legacy systems, manual handoffs, and siloed processes.
Agents, partners, and policyholders often face sluggish, outdated portals that make quoting, binding, or claims handling slow and frustrating. The result? Lost opportunities, rising operational costs, and lower customer satisfaction.
Research based on PwC findings indicates that around 70% of an insurer’s IT budget is still spent on maintaining legacy systems. On the other hand, customers increasingly demand instant policy quotes , real-time claim updates, and frictionless onboarding; a clear call to rethink how insurance portals serve them.
Read the full blog: Reimagining Motor & Health Insurance Customer Sales Journeys with Intelligent Automation