Reëls Integration with Alpha BPM - Work Item Handler Issue

Hi @shas @NashitaAfrah @Hariharan_J @Sam
We are working on the Health Proposal POC and are currently blocked while integrating a Reëls rule with Alpha BPM.
We tried two approaches:
BPM Project: Health_Proposal ->health_proposal_project

  1. Service Task
    Configured the Eligibility Check as a Service Task.
    BPM process instance creation is failing through KIE Server REST.
    We are getting an error during process instance creation.
  2. REST Work Item
    Replaced Service Task with the built-in REST Work Item.
    Reëls API works successfully when tested independently.
    REST configuration:
    POST
    https://reels-pt.neutrinos-apps.com/integration/api/runtime/sync

Content-Type: application/json
x-access-token:
BPM build is successful.
During BPM execution we get:
Could not find work item handler for Rest
We need your guidance on:

  1. What is the recommended way to call Reëls from Alpha BPM?

  2. If using REST Work Item, how do we correctly register/configure RESTWorkItemHandler in Alpha?

  3. If Service Task is preferred, what is the correct handler, dependency and configuration?

  4. Is there any Neutrinos-specific configuration required for Reëls integration?
    This is currently a blocker for our POC completion, so quick assistance would be highly appreciated.
    We can share the BPMN, pom.xml, WorkDefinitions.wid, REST configuration and error screenshots/logs if required.
    Thanks.

Hello @vainannu ,
To resolve the REST API issue, you need to install the custom task available for the project. In your Project Settings, go to the Custom Tasks section and install the REST API custom task from there. Once installed, please try again and check whether the issue still occurs.

you can use the training project to understand how the reels api has configured,you can refer it

Hi @Sam @shas @NashitaAfrah @Hariharan_J
Service Task
Configured the Eligibility Check as a Service Task.
BPM process instance creation is failing through KIE Server REST.
We are getting an error during process instance creation.

If Service Task is preferred, what is the correct handler, dependency and configuration?

I have implemented the Service Task, which is required for our POC, but I’m still getting a 500 error when executing it. Could you please guide me on how to resolve this issue as soon as possible? This is currently blocking our progress.

@vainannu could you please share a screenshot of what error you are getting?

Hai @Sam @shas @_Karthik_Kodeer @NashitaAfrah

BPM is not working “404 - Not Found“ , kindly pls check this issue. it was getting Delay our POC

@Hemnath The PT environment BPM is currently down. The team is checking the issue, and we will provide an update once we have more information.

Hi @Sam @shas @NashitaAfrah @Hariharan_J

@vainannu @Hemnath
can you confirm do you have the bpm project backup??

no, @Sam we dint taken backup.

NO @Sam i don’t have any Backup.

BPM is up now. Please check and verify from your end.

Hi @Sam
still we are facing this 503 service temporarily unavailable issue

@vainannu The CloudOps team is checking on this issue. We will provide you with an update on this