Not display record in table of inbox after create case instance

autuanthinh · December 3, 2025, 4:29am

hi @Sam @Rocky
After I create case instance, I dont see any record display in the table of menu Inbox

Do I need to be added to Group or Team in ids-alpha? or missing some step in my action?

Sam · December 3, 2025, 4:53am

Hello @autuanthinh ,
Could you please share your email ID in this chat? I will check whether you are already part of the group, and if not, I will add you to the respective groups.

autuanthinh · December 3, 2025, 5:15am

hi @Sam , please add whole our team member

Sam · December 3, 2025, 5:19am

Hello @autuanthinh ,
Every user is being added to the groups.

autuanthinh · December 3, 2025, 7:09am

thank you for your supporting @Sam