Proof of Concept (POC) – Multi-Channel Communication System
Empowering dynamic user engagement through automated call, SMS, and email workflows.
I recently developed a Proof of Concept (POC) designed to streamline and automate outbound communications using Vonage (Nexmo)
Key Features:
- Dynamic Data Ingestion: Upload an Excel/CSV file which is parsed into JSON in real-time.
- Smart Message Routing: Based on the content, the system determines whether the communication should be a Call, SMS, or Email — and categorization of Notification**.
- CMS-Driven Logic: Communication templates and categorization logic are configured and edited easily via Neutrinos Reels CMS, allowing dynamic management without code changes.
- Voice & Messaging Automation:
- Integrated with Vonage (Nexmo) to automate calls and messages to all recipients concurrently.
- Captures DTMF (Dual-tone multi-frequency) input from users to trigger contextual responses dynamically.
- Records and stores voice conversations for audit and analysis.
- Email Capability: Seamless email delivery system also included in the workflow.
- Analytics & Logging:
- All delivery statuses (e.g., delivered, failed, no response) are logged.
- DTMF inputs and call/message interaction details are persistently stored in database for tracking and future insights.
Tech Stack & Tools Used:
- Neutrinos SSD – Backend configuration and service orchestration.
- Neutrinos Reels CMS – Content and logic managed dynamically.
- Neutrinos Trinity – For seamless deployment of the entire stack.
- Vonage (Nexmo) – Call and SMS service provider.
- PostgreSQL – Centralized data storage and analytics.
Special thanks to @Sarath and @suresh for guiding and enrouting me throughout this POC journey.
