I am facing the issue: when I create a new case using the endpoint (https://sandbox.neutrinos-apps.com/caseservice/case/instance/create) in postman, the newly created case is not appearing in my group task tab. How can I resolve this
It appears that there is an authorization issue while making the API call in REELS, which is causing it to get stuck. Could you please generate a new token while creating a new case and try again?
@Sam To generate a token ID, it asks for the client_id and client_secret. Where can I get those details?
(balaji.seenivasan@digitide.com) please share me crul details
Please check your inbox
I have just generated a new token and used the authentication ID to successfully create a new case with CID 17634. However, the newly created case is not appearing in the group task list. Please find the attached screenshot for reference. Could you help me understand how to resolve this issue?
Hi @Sam @NashitaAfrah any update
Can you please share your input body here??
@Sam i have attached the body data please check it
{
“caseType”: “alpha_training”,
“caseData”: {
"firstName": "balaji",
"lastName": "seenivasan",
"email": "balaji.seenivasan@digitide.com",
"policyDetails": {
"inception_date": "01-12-2024"
},
"features": \[
{
"text": "Basic Life Insurance",
"included": **true**
},
{
"text": "TeleMedicine",
"included": **true**
},
{
"text": "Digital Budgeting App",
"included": **true**
},
{
"text": "Short Term Disability Cover",
"included": **true**
},
{
"text": "Extended Life Cover",
"included": **true**
},
{
"text": "Priority Support",
"included": **true**
}
\],
"address": "HSR Layout",
"dob": "12-08-1990",
"age": "34",
"coverage_term": "5 Year",
"beneficiary": "balaji",
},
“wfData”: {
"stp_rules_request": {
"version": "1",
"inputObj": {},
"subFlowIDs": \[\],
"workflowId": "1"
}
}
}
Can you confirm your wfData is correct??
It seems that the wfData provided is either invalid or not properly configured. If there is no workflow configured in REELS, kindly create one and share the relevant details. Otherwise, please try creating the case with an empty wfData: {} and verify if the issue persists.
@Sam I’m not sure what data needs to be provided in the workflow (WF). Could you please explain what information I should include?
In REELS, you can create a workflow where the final outcome is either STP (Straight Through Processing) or Non-STP.
Based on the workflow you configure, you need to pass the corresponding wfData while creating the case, as shown below:
"wfData": {
"stp_rules_request": {
"version": "YOUR_REELS_WORKFLOW_VERSION",
"inputObj": {
"YOUR_REELS_WORKFLOW_PAYLOAD"
},
"subFlowIDs": [],
"workflowId": "YOUR_REELS_WORKFLOW_ID"
}
}
This will trigger the configured workflow, which evaluates the input data and determines whether the case qualifies for STP or Non-STP.
-
If the result is STP, the case will be processed automatically without any manual intervention.
-
If the result is Non-STP, the case will proceed for manual verification by the Underwriter and Approval roles.
@Sam Okay, understood. I now need some clarification about the alpha assignment. If underwriting is approved, what is the next flow? Could you please explain it to me?
i have done the underwritter approval
@Sam @NashitaAfrah any update
@Sam @Simphiwe @Shamnad_KS please support
Hi @1535771 ,
Please see the jbpm process below.
You can also read through the masterclass overview to better understand requirements.
