Enquiry is not loading cases - status 500

[Bartek]

I’m currently not able to load any cases in Enquiry due to 500 errors.

[Eldho]

@Sam @Aswin please support

[Aswin]

Hi Bartek ,

Can you refresh the page and try once more ?

[Bartek]

It was loading for a second, but again when I approved, it’s not loading.

Maybe my approval form is breaking enquiry? Maybe I’m incorrectly setting up data?

[Aswin]

Can you show how you are changing the case status ?

[Bartek]

firs class Update case data, then Case decision

[Aswin]

Could you please check if you’re able to see any cases on your end, especially the newly created cases?

[Bartek]

I just created a new case (9841) and it’s not loading.

I can see them in the Inbox

[Sam]

Hello @Bartek ,
Can you check now??

[Bartek]

It’s working again. I can see cases in the Enquiry

[Bartek]

It’s not loading again. What’s the issue and how did you resolve it earlier?