i created cases and all successfully.now i have to do the underwriters allocation.but my admin inbox is showing empty after creating the case and case type i created is alpha_training.why inbox is showing empty ? anyone please suggest any solution?
Hello @navaneethck_10 ,
Could you please share the project link with me here in the chat?
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Alpha Studio here is the project link !! @Sam
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Hello @navaneethck_10 ,
Did you save your casetype as project_alpha_training??
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i provided my case type as alpha training .
const caseData = {
“caseType”: “alpha_training”,
“caseData”: {
“firstName”: Customer_info.firstName,
“lastName”: Customer_info.lastName,
“email”: Customer_info.email,
“policyDetails”: {
“inception_date”: new Date().toLocaleDateString(),
“address”: Customer_info.address,
“dob”: Customer_info.dob,
“age”: data.result.driverAge,
“coverage_term”: policy_details.coverage_term,
}
},
what i need to do? @Sam
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Hello @navaneethck_10 ,
Not that — while creating the project in the sandbox, you set the case type to project_alpha_training, right?
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when i set the case type to project_alpha_training error happening No case definition for provided caseType.what i will do ? @Sam
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const caseData = {
“caseType”: “alpha_training”,
“caseData”: {
“firstName”: Customer_info.firstName,
“lastName”: Customer_info.lastName,
“email”: Customer_info.email,
“policyDetails”: {
“inception_date”: new Date().toLocaleDateString(),
“address”: Customer_info.address,
“dob”: Customer_info.dob,
“age”: data.result.driverAge,
“coverage_term”: policy_details.coverage_term,
}
}, this is the object iam passing to case creation api with casetype alpha_training . @Sam
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Hello @navaneethck_10 ,
One way to do this is to publish the project and export it and delete the project. You’ll receive a ZIP folder of the project — extract it, open the project.json file, and update the caseType to alpha_training. Then reimport the project. Hope this helps!
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my inbox got accessible before ,this issue is happening for the past two days .before that all the cases are visible inside my admin inbox @Sam
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Hello @navaneethck_10 ,
Please create a new demo project with caseType set to alpha_training in the sandbox. Then try fetching the case manager and admin inbox. Let me know if you are able to see the cases in the admin inbox.
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Hello @navaneethck_10 ,
Regarding the solution It’s not possible to directly use an existing project inside a new one.
One option (which I already shared in my previous reply) is to export and re-import the project.
Alternatively, you can upload the same BPM file to your current project and then copy the page components from the existing pages to the newly created pages.
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