Create case and case decision is working in Alpha platform

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1

Hi Team,
I am getting a 403 Error when I am trying to create a case. Can anyone help me with this.

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Thanks,
Taniya

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2

Hello @taniya ,
Could you please share the steps you followed during the entire process to create the case?

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3

Hello @taniya ,
Based on my understanding, the endpoint you’re using appears to be incorrect (clientevent). To create a case, the correct endpoint is caseservice/case/instance/create.

The recommended approach is to trigger a custom script or API service on button click. Within the custom script, use fetch to call the API with the appropriate payload, including a valid caseType and corresponding caseData.

Ensure that the caseType is accurate, and review the API response to confirm successful case creation

Thank you

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