Can't assign newly created task to myself

Neutrinos Platform
1

Hey @Sam ,
can you please tell me how to assign the newly created task to myself in the admin-portal ?

→ I have the assigned group of ‘alpha_training’ which is the “case type” for the newly created tasks.
→ I have assigned round-robin & skill based task allocation in the Alpha UI.

I have used the allocate-api, to allocated the task to me.

my_groups
my_groups1911×1079 148 KB

task_creation
task_creation1917×1077 154 KB

allocated_task
allocated_task1919×1019 75.4 KB

task_allocater_api_res
task_allocater_api_res1921×975 97.3 KB

2

You can select the cases that you created from admin and use reassign from the admin UI to assign it to yourself

3

Hey @Sam ,
even though i am assigned to group, ALPHA_ADMIN, Group Admin, Underwriter, Reviewer, Approval, when i assign a task to myself, it is of only “Underwriter type”.

i need to test my alpha assignment, for that i need to see the task assigned to all the Admin, Underwriter, and Approver type.
can you tell me how can i do that ?

thanks

4

@tarun Can you please elaborate on your question?

5

@Sam
according to the Alpha Assingment, the initiated policy claim needs to be approved by underwriter, reviwer, and admin.

But when i assign a task to myself in the case-manager, and i click on the task, i can only see the Underwriter page, that is only the underwriter task is assigned to me.

i want to see and approve all the Admin & reviewer task also, so i can see the flow and test my assingment.

6

It is a sequential flow. Once the underwriter approves the task, the current task will be completed and removed from the “My Tasks” section. After that, the case will move to the next human task configured in BPM and Alpha, and the task will appear under the corresponding group task.

If you are a member of that assigned group, you will be able to see the task in your “Group Tasks” section. When you open the case, the next approval task page will be displayed, and you can continue working on that page.