Over the past few weeks, I’ve been working on an exciting Proof of Concept that reimagines how claims can be handled — blending automation, AI, and multi-channel submission into one seamless experience.
The solution I built leverages:
Neutrinos Platform | SSD | Alpha | AIHub | Reels | DMS | JBPM
The Vision
The VisionClaims shouldn’t be bottlenecked by manual processes or fragmented channels.
So, I created a two-way claim submission flow — one via a FNOL (First Notice of Loss) portal and the other via email submission.
Both routes lead to the same backend, ensuring a unified and automated experience.
Claim Submission Channels
Claim Submission Channels
FNOL Portal – A clean, guided form for users to submit claims directly.
Email Submission – Users simply send their claim documents via email.
Behind the scenes, a cron job in SSD checks every 10 seconds (via SMTP & IMAP) for new claim-related emails.
The Intelligent Workflow
The Intelligent WorkflowWhether a claim comes from the FNOL portal or email, the process is identical:
- Data Collection
- Backend built on SSD ingests the claim details & documents.
- Documents are stored securely via DMS.
- AI-Powered Document Processing
- AIHub APIs extract structured data from the documents.
- Reels API assists in classification and advanced validations.
- AIHub Adjudication API performs automated rule checks.
- Smart Email Responses
- If documents are missing, the system automatically emails the claimant:
- Scenario 1: No documents → Request for all required documents.
- Scenario 2: Only one document → Request for the missing one.
- Scenario 3: Incorrect document → Notify and request the correct one.
- Data Structuring & Case Creation
- All extracted data is rearranged and enriched into a perfect case structure.
- A Case API is triggered to create and manage the claim in JBPM.
- Workbench Integration (Alpha)
- A custom Workbench UI in Alpha displays:
- Claim details
- Extracted data
- AI summaries
- Decision-making tools
Why This Matters
Why This MattersThis POC proves that multi-channel claims intake combined with AI-driven adjudication can drastically reduce processing time while improving accuracy and customer experience.
It’s not just automation — it’s smart automation:
Faster processing
AI-powered validation
Consistent data structure
Integrated case management
The Tech Stack in Action
The Tech Stack in Action- SSD – Backend logic, API orchestration, cron jobs for email polling
- Alpha – Dynamic UI for workbench and decision-making
- AIHub – Document extraction & adjudication APIs
- Reels – Classification & insights
- DMS – Secure document storage
- JBPM – Workflow and case orchestration
The Outcome
The OutcomeOne unified backend.
Two claim intake channels.
AI at every critical step.
A clean, decision-ready UI for adjudicators.
From email inbox to a structured case in the workbench — all in minutes.
This POC shows how AIHub + SSD + Alpha + Reels can deliver truly intelligent, automated, and scalable claim processing. The possibilities for scaling this are endless — from health insurance to property & casualty claims.
