Admin Task not visible in Case Manager

Neutrinos Platform
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1

Hey @Sam ,
I’m currently working on the Alpha assignment, where the process goes like :

Underwriter(approve) > Reviewer (approve) > Admin(approve/reject).
Underwriter(reject) > Admin(approve/reject)

Here i’m not able to see the task assigned to Admin on my Case Manager, where i need to give the final approval/rejection for the current process instance.

can you please help me with this issue ? what is that i need to do so i can complete the whole process from the Alpha-UI.

alpha-project ID: a5d52113-24b8-4164-b921-dec1c7aa0d08
cid: 2226, pid: 2713

newly_created_case
newly_created_case1923×1079 169 KB

underwriter_reject
underwriter_reject1919×1079 99.7 KB

BPM_pricess
BPM_pricess1921×1079 126 KB

comms_error
comms_error1929×1079 114 KB

senc_comms_sub_process
senc_comms_sub_process1929×1079 112 KB

senc_comms_pid
senc_comms_pid1927×1079 115 KB

admin_visible_on_BC
admin_visible_on_BC1919×1079 91 KB

group_task_list
group_task_list1923×1079 157 KB

alpha_admin
alpha_admin1921×1079 147 KB

my_groups_
my_groups_1925×1079 151 KB

2

Seems like your flow is correct, but the application responsible for sending emails is either undeployed or not deployed. The case creation human task has been completed successfully.

3

does that mean i have completed the assingment ?

4

Can you try both approve and reject? If both are successful, we can confirm that it is working fine from your side.

5

Hey @Sam ,

Both Underwriter Approval & Review Approval are working,
but the process is again getting blocked at Admin inside a subprocess.

uw_rv_approved
uw_rv_approved1915×1079 127 KB

sub_process_blocker
sub_process_blocker1901×1069 125 KB

admin_blocker
admin_blocker1899×1067 112 KB

6

hey @Sam , can you please help me resolve this, it is an blocker.

7

Can you check the process variables and verify whether there is any error message present or not?

8

@Sam ,
i couldn’t see any error’s on the process, and the process variables for the underwriter, and reviewer has the boolean data.

error_check
error_check1919×961 57.6 KB

process_variables
process_variables1921×969 97.1 KB

9

@tarun Not in the training entry process. Please check the error flow of the process instance ID that you shared earlier.

10

@Sam is this the one you are asking for ?

in the Error’s column of the process-instance that i have created, it doesn’t shows any error, as i shared in the earlier reply.

Here i have attached the process variable of the error-flow inside the “sub-process” inside the process.

It does show error in the process variable

here i’m getting

error_process_flow
error_process_flow1911×953 55.7 KB

error_flow_process_variables
error_flow_process_variables1921×961 128 KB

Error: org.kie.api.runtime.process.ProcessWorkItemHandlerException: org.kie.api.runtime.process.ProcessWorkItemHandlerException: org.jbpm.process.workitem.rest.RESTServiceException: Unsuccessful response from REST server (status 405, endpoint ``https://sandbox.neu

ErrorMsg: org.kie.api.runtime.process.ProcessWorkItemHandlerException: org.jbpm.process.workitem.rest.RESTServiceException: Unsuccessful response from REST server (status 405, endpoint Neutrinos Intelligent Automation Platform , response <html> <head><titl

error_flow_error
error_flow_error1925×916 142 KB

error_flow_error_msg
error_flow_error_msg1913×900 141 KB

11

Yeah, it seems like the flow is calling an API that is not deployed. Because of that, it is throwing an error and navigating to the error flow.

12

what should i do then ? is there any way to proceed further with the assignment ?

13

You can continue with the rest of the assignments or move on to the next platform. Alternatively, you can try creating another flow to learn more. For this, an application needs to be created and deployed; I don’t think there is any other way around it.