# Unable to create Master data

**URL:** https://community.neutrinos.com/t/unable-to-create-master-data/1433
**Category:** General
**Tags:** neutrinos-reels
**Created:** [October 8, 2025, 11:24am UTC](https://community.neutrinos.com/t/unable-to-create-master-data/1433 "2025-10-08T11:24:29Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Angel](https://community.neutrinos.com/user_avatar/community.neutrinos.com/angel/32/239_2.png) [@Angel](https://community.neutrinos.com/u/Angel)
#### Post date: [October 8, 2025, 11:24am UTC](https://community.neutrinos.com/t/unable-to-create-master-data/1433/1 "2025-10-08T11:24:29Z")

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![image](https://community.neutrinos.com/uploads/default/original/2X/8/8d11b34c0802380bc100f546f97955c2244ba7d3.jpeg)

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### Author: ![Eldho](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/e/c6cbf5/32.png) [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [October 9, 2025, 4:57am UTC](https://community.neutrinos.com/t/unable-to-create-master-data/1433/2 "2025-10-09T04:57:51Z")

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@Simphiwe @Sam@Rocky please support

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### Author: ![Angel](https://community.neutrinos.com/user_avatar/community.neutrinos.com/angel/32/239_2.png) [@Angel](https://community.neutrinos.com/u/Angel)
#### Post date: [October 9, 2025, 1:14pm UTC](https://community.neutrinos.com/t/unable-to-create-master-data/1433/3 "2025-10-09T13:14:24Z")

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I reached out to the Cloud Team for support, and they successfully resolved the reels issue (MDM service was not running )