# Unable to access the neutrinos sandbox reels and alpha
**URL:** https://community.neutrinos.com/t/unable-to-access-the-neutrinos-sandbox-reels-and-alpha/1834
**Category:** Training, Academy & Certifications
**Created:** [March 13, 2026, 5:58am UTC](https://community.neutrinos.com/t/unable-to-access-the-neutrinos-sandbox-reels-and-alpha/1834 "2026-03-13T05:58:54Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@1535771](https://community.neutrinos.com/u/1535771)
#### Post date: [March 13, 2026, 5:58am UTC](https://community.neutrinos.com/t/unable-to-access-the-neutrinos-sandbox-reels-and-alpha/1834/1 "2026-03-13T05:58:54Z")
Hi @sam @NashitaAfrah,
I tried logging into the Neutrinos Reels, alpha and studio(SSD) application using my official email ([balaji.seenivasan@digitide.com](mailto:suraj.neelagar@digitide.com)), but I am getting the message **“Invalid Credentials. Please try again or select valid login option.”**
It seems that I may not have access to this application yet. Could you please check
[](https://community.neutrinos.com/uploads/default/original/2X/6/634fac1039262541f24d0a23802f02e1e8e3bac9.png "Screenshot 2026-03-11 162424")
and provide the required access or let me know if any additional steps are needed from my side?
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### Author:  [@1535771](https://community.neutrinos.com/u/1535771)
#### Post date: [March 13, 2026, 7:37am UTC](https://community.neutrinos.com/t/unable-to-access-the-neutrinos-sandbox-reels-and-alpha/1834/2 "2026-03-13T07:37:52Z")
@sam @NashitaAfrah any updates
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [March 13, 2026, 7:58am UTC](https://community.neutrinos.com/t/unable-to-access-the-neutrinos-sandbox-reels-and-alpha/1834/3 "2026-03-13T07:58:26Z")
> [@1535771](#):
>
> [balaji.seenivasan@digitide.com](mailto:balaji.seenivasan@digitide.com)
@NashitaAfrah is he onboarded in ids, can you verify with tanveer