# Unable to Access Neutrinos Reels

**URL:** https://community.neutrinos.com/t/unable-to-access-neutrinos-reels/1817
**Category:** Training, Academy & Certifications
**Tags:** neutrinos-reels
**Created:** [March 10, 2026, 11:32am UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels/1817 "2026-03-10T11:32:09Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![1535339](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/1/278dde/32.png) [@1535339](https://community.neutrinos.com/u/1535339)
#### Post date: [March 10, 2026, 11:32am UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels/1817/1 "2026-03-10T11:32:09Z")

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Hi @sam @NashitaAfrah,

I tried logging into the Neutrinos Reels application using my official email ([suraj.neelagar@digitide.com](mailto:suraj.neelagar@digitide.com)), but I am getting the message **“Invalid Credentials. Please try again or select valid login option.”**

It seems that I may not have access to this application yet. Could you please check and provide the required access or let me know if any additional steps are needed from my side?

 ![image](https://community.neutrinos.com/uploads/default/original/2X/9/9fdf7b186d903e2acfa39a0dc5295240d70b27dc.png)

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### Author: ![Sam](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/s/5f9b8f/32.png) [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [March 10, 2026, 2:34pm UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels/1817/2 "2026-03-10T14:34:28Z")

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Are you able to access alpha ,could you confirm??

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### Author: ![1535339](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/1/278dde/32.png) [@1535339](https://community.neutrinos.com/u/1535339)
#### Post date: [March 11, 2026, 5:02am UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels/1817/3 "2026-03-11T05:02:27Z")

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@Sam no unable to access

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### Author: ![Sam](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/s/5f9b8f/32.png) [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [March 11, 2026, 5:40am UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels/1817/4 "2026-03-11T05:40:24Z")

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> [@1535339](#):
>
> [suraj.neelagar@digitide.com](mailto:suraj.neelagar@digitide.com)

@NashitaAfrah I believe this user has not been onboarded in IDS. Could you please raise a ticket with the IT team to onboard this user and let me know once it is done?

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### Author: ![1535339](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/1/278dde/32.png) [@1535339](https://community.neutrinos.com/u/1535339)
#### Post date: [March 12, 2026, 11:40am UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels/1817/5 "2026-03-12T11:40:24Z")

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![image](https://community.neutrinos.com/uploads/default/original/2X/b/bf383bdbe0b381ef9bfcc42df57192680dd344a5.png)I don’t have access to Reels and Alpha, can you please check?

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### Author: ![Sam](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/s/5f9b8f/32.png) [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [March 13, 2026, 7:58am UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels/1817/6 "2026-03-13T07:58:59Z")

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@NashitaAfrah ,can you please verify user onboarded in ids or not??