# Unable to Access Neutrinos Reels, SSD & Trinity sandbox
**URL:** https://community.neutrinos.com/t/unable-to-access-neutrinos-reels-ssd-trinity-sandbox/1960
**Category:** Community
**Tags:** neutrinos-reels
**Created:** [April 22, 2026, 6:44am UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels-ssd-trinity-sandbox/1960 "2026-04-22T06:44:10Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@aslam](https://community.neutrinos.com/u/aslam)
#### Post date: [April 22, 2026, 6:44am UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels-ssd-trinity-sandbox/1960/1 "2026-04-22T06:44:10Z")
Hi Team,
I hope you are doing well.
I tried logging into the Neutrinos Reels application using my official email (mohammad.mujawar@digitide.com), but I am getting the message **“Invalid Credentials. Please try again or select valid login option.”**
It seems that I may not have access to this application yet. Could you please check and provide the required access or let me know if any additional steps are needed from my side?
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [April 22, 2026, 7:24am UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels-ssd-trinity-sandbox/1960/2 "2026-04-22T07:24:47Z")
Hello @aslam ,
Can let us know in which environment you are trying to working on and can you check any onboarding mail that you have received??
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### Author:  [@aslam](https://community.neutrinos.com/u/aslam)
#### Post date: [April 22, 2026, 7:30am UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels-ssd-trinity-sandbox/1960/3 "2026-04-22T07:30:54Z")
Hi @Sam ,
I am trying to work on REELS platform. I did not receive onboarding email for application access, only for certifications. I did get access to ALPHA platform (using temporary password, I reset password and it worked), But for REELS, i am not able to generate temporary password. Basically not receiving email to reset password.
Thanks
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [April 22, 2026, 7:36am UTC](https://community.neutrinos.com/t/unable-to-access-neutrinos-reels-ssd-trinity-sandbox/1960/4 "2026-04-22T07:36:04Z")
Hello @NashitaAfrah ,
Can you confirm this user has onboarded on reels and ids as well?