# The automatic task allocation process not working

**URL:** https://community.neutrinos.com/t/the-automatic-task-allocation-process-not-working/1607
**Category:** Neutrinos Platform
**Tags:** neutrinos-alpha
**Created:** [December 23, 2025, 4:50am UTC](https://community.neutrinos.com/t/the-automatic-task-allocation-process-not-working/1607 "2025-12-23T04:50:38Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![autuanthinh](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/a/5fc32e/32.png) [@autuanthinh](https://community.neutrinos.com/u/autuanthinh)
#### Post date: [December 23, 2025, 4:50am UTC](https://community.neutrinos.com/t/the-automatic-task-allocation-process-not-working/1607/1 "2025-12-23T04:50:38Z")

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hi @Sam ,

Yesterday, the automatic task allocation process was working. However, since last night, there seems to be an error preventing task allocation to Users in the Group (Inside group only has 1 person is “thinhat@fpt.com“), even though Round Robin has been set up.  
Is it issue or is there any config the cron job to start task allocation process in the system?

> **[Alpha Workbench](https://sandbox.neutrinos-apps.com/cm/home/cases/groupTasks?projectId=f8429ba7-8854-42a0-89fc-0af59d66b736)**

Please you help me check this issue?