Hey @Sam @Irfan_Ali
I am not able to see the task’s that i have created under the task list in the alpha-admin panels inbox.
I’m part of the group which the BPM process uses.
can you please help me resolve this issue, thanks.
Can you please share the payload that you used while creating the case?
@Sam
payload:
{
"caseType": "alpha_training",
"caseData": {
"firstName": "gowtham",
"lastName": "balram",
"email": "customer@example.com",
"policyDetails": {
"inception_date": "01-12-2024"
},
"features": [
{
"text": "Basic Life Insurance",
"included": true
},
{
"text": "TeleMedicine",
"included": true
},
{
"text": "Digital Budgeting App",
"included": true
},
{
"text": "Short Term Disability Cover",
"included": true
},
{
"text": "Extended Life Cover",
"included": true
},
{
"text": "Priority Support",
"included": true
}
],
"address": "HSR Layout",
"dob": "12-08-1990",
"age": "34",
"coverage_term": "1 Year",
"beneficiary": "neelapareddy"
},
"wfData": {
"stp_rules_request": {
"version": "1.0.1",
"inputObj": {
"InsuredId": "ML001",
"miscellaneous in": "miscellaneous in",
"benefit amount": 1230,
"doctor visit in": "doctor visit in",
"doctor benefit amount": 1230,
"room and board in": "Room and board in",
"room and board benefit amount": 1023
},
"subFlowIDs": [],
"workflowId": "5e5ea868-f58e-4c8c-9fd8-0c5fcf811073"
}
}
}
response
{
“success”: true,
“message”: “Case created successfully”,
“cid”: 2079
}
Does your workflow data return STP or non-STP?
Can you try to create a new case and share the cid??
sure,
payload:
{
"caseType": "alpha_training",
"caseData": {
"firstName": "tarun",
"lastName": "jha",
"email": "tarun.jha@nexsysit.co.in",
"policyDetails": {
"inception_date": "01-12-2024"
},
"features": [
{
"text": "Basic Life Insurance",
"included": true
},
{
"text": "TeleMedicine",
"included": true
},
{
"text": "Digital Budgeting App",
"included": true
},
{
"text": "Short Term Disability Cover",
"included": true
},
{
"text": "Extended Life Cover",
"included": true
},
{
"text": "Priority Support",
"included": true
}
],
"address": "HSR Layout",
"dob": "12-08-1990",
"age": "34",
"coverage_term": "1 Year",
"beneficiary": "neelapareddy"
},
"wfData": {
"stp_rules_request": {
"version": "1.0.1",
"inputObj": {
"InsuredId": "ML001",
"miscellaneous in": "miscellaneous in",
"benefit amount": 1230,
"doctor visit in": "doctor visit in",
"doctor benefit amount": 1230,
"room and board in": "Room and board in",
"room and board benefit amount": 1023
},
"subFlowIDs": [],
"workflowId": "5e5ea868-f58e-4c8c-9fd8-0c5fcf811073"
}
}
}
response:
{
"success": true,
"message": "Case created successfully",
"cid": 2102
}
Hello @tarun , can you please try now and check if the issue persist or not
Can you please check what your project case type is? Please ensure that your project case type is alpha_training. If this is not your project case type, then no cases under this case type will be visible in your CM or Admin.
thank you, that was the issue.
the cases are now visible in admin, but not in cm.