# Sandbox access issues
**URL:** https://community.neutrinos.com/t/sandbox-access-issues/1319
**Category:** Neutrinos Platform
**Created:** [September 16, 2025, 2:05pm UTC](https://community.neutrinos.com/t/sandbox-access-issues/1319 "2025-09-16T14:05:15Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@ShivW](https://community.neutrinos.com/u/ShivW)
#### Post date: [September 16, 2025, 2:05pm UTC](https://community.neutrinos.com/t/sandbox-access-issues/1319/1 "2025-09-16T14:05:15Z")
Hello,
I need help &/ guidance with sandbox ([https://sandbox.neutrinos-apps.com/](https://sandbox.neutrinos-apps.com/)) access.
User: [shivaprasadk@cruxdigitalin.com](mailto:shivaprasadk@cruxdigitalin.com)
Browser: Chrome Version 139.0.7258.156 (Official Build) (arm64)
Laptop/Machine Used: Macbook Air M1
1. Workflow Studio – Logs in. But gives only Blank Screen
### 2.BPBM() – login screen appears. On entering credentials I get message: Login failed: Not Authorized
1. AI HUB () – login screen appears; as soon as credential entered, I get a message “invalid Credentials! Please try again or select a valid login option”
2. workbench– seems to login; but blank screen appears
3. Trinity – Login screen appears; I get message “you do not have access to Trinity. Please contact your Organisation Admin to provide access”
6.Business Insights (I think same as Trinity) -same state as mentioned in 5
1. CMS – strapi login screen appears; but access rejected with message – “invalid credentials”
2. DMS – Alfresco login screen appears. Login attempt fails with message – “Your authentication details haven’t been recognized or Alfresco Content Services may not be available at this time.”
3. SSD- browser tries to open application in my laptop. It doesn’t open (I suspect the .dmg file I have may have issues)
Any help on this is appreciated.
Regards
Shiv
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### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [September 16, 2025, 2:08pm UTC](https://community.neutrinos.com/t/sandbox-access-issues/1319/2 "2025-09-16T14:08:38Z")
@Sam can you please support
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 17, 2025, 6:32am UTC](https://community.neutrinos.com/t/sandbox-access-issues/1319/3 "2025-09-17T06:32:02Z")
Hello @ShivW ,
Please let me know if you receive any email.
If you don’t receive it, try logging in to Alpha and use the **Forgot Password** option to reset your access.
For SSD, @Eldho Could you tell me the organization?
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### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [September 17, 2025, 7:56am UTC](https://community.neutrinos.com/t/sandbox-access-issues/1319/4 "2025-09-17T07:56:39Z")
you can input Winlen / Crux
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 17, 2025, 9:24am UTC](https://community.neutrinos.com/t/sandbox-access-issues/1319/5 "2025-09-17T09:24:08Z")
Hello @ShivW ,
Please check your email — you should have received the Studio credentials.
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### Author:  [@ShivW](https://community.neutrinos.com/u/ShivW)
#### Post date: [September 17, 2025, 2:24pm UTC](https://community.neutrinos.com/t/sandbox-access-issues/1319/6 "2025-09-17T14:24:13Z")
Hi Sam,
I do not see any email containing studio credentials in my email box yet.
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 18, 2025, 7:39am UTC](https://community.neutrinos.com/t/sandbox-access-issues/1319/7 "2025-09-18T07:39:33Z")
Hello @ShivW ,
Could you please try logging in and use the ‘Forgot Password’ option to check if it is working?