# Requesting assistance: Error 500 "Unknown URL" when assigning task on deployed environment
**URL:** https://community.neutrinos.com/t/requesting-assistance-error-500-unknown-url-when-assigning-task-on-deployed-environment/966
**Category:** Community
**Tags:** neutrinos-alpha
**Created:** [July 18, 2025, 3:19pm UTC](https://community.neutrinos.com/t/requesting-assistance-error-500-unknown-url-when-assigning-task-on-deployed-environment/966 "2025-07-18T15:19:10Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Promise\_Bafana\_Kopo](https://community.neutrinos.com/u/Promise_Bafana_Kopo)
#### Post date: [July 18, 2025, 3:19pm UTC](https://community.neutrinos.com/t/requesting-assistance-error-500-unknown-url-when-assigning-task-on-deployed-environment/966/1 "2025-07-18T15:19:10Z")
Hi all,
Could I please get some assistance? I’m trying to assign a task, but I’m encountering a 500 Internal Server Error with the message “Unknown URL” on the deployed environment in Alpha Studio.
I’d really appreciate any help with this.
I’ve attached a screenshot for better reference.
Thanks in advance!
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### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [July 19, 2025, 5:54am UTC](https://community.neutrinos.com/t/requesting-assistance-error-500-unknown-url-when-assigning-task-on-deployed-environment/966/2 "2025-07-19T05:54:36Z")
@Sam @vaibhav @Irfan_Ali @Shamnad_KS @Simphiwe
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [July 21, 2025, 5:33am UTC](https://community.neutrinos.com/t/requesting-assistance-error-500-unknown-url-when-assigning-task-on-deployed-environment/966/3 "2025-07-21T05:33:55Z")
Hello @Promise_Bafana_Kopo ,Could you please let us know in which environment you are facing this issue?
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### Author:  [@Promise\_Bafana\_Kopo](https://community.neutrinos.com/u/Promise_Bafana_Kopo)
#### Post date: [July 21, 2025, 7:12am UTC](https://community.neutrinos.com/t/requesting-assistance-error-500-unknown-url-when-assigning-task-on-deployed-environment/966/4 "2025-07-21T07:12:27Z")
Hi @Sam, I am facing this issue on the deployed ENV
and Here’s the Method that being used method: “post” and the endpoint : /group/fetch-users
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [July 21, 2025, 7:15am UTC](https://community.neutrinos.com/t/requesting-assistance-error-500-unknown-url-when-assigning-task-on-deployed-environment/966/5 "2025-07-21T07:15:20Z")
Could you please try once more,We checked from our end and it is working fine
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### Author:  [@Promise\_Bafana\_Kopo](https://community.neutrinos.com/u/Promise_Bafana_Kopo)
#### Post date: [July 21, 2025, 10:17am UTC](https://community.neutrinos.com/t/requesting-assistance-error-500-unknown-url-when-assigning-task-on-deployed-environment/966/6 "2025-07-21T10:17:12Z")
Okay let me do so @Sam
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### Author:  [@Promise\_Bafana\_Kopo](https://community.neutrinos.com/u/Promise_Bafana_Kopo)
#### Post date: [July 21, 2025, 10:24am UTC](https://community.neutrinos.com/t/requesting-assistance-error-500-unknown-url-when-assigning-task-on-deployed-environment/966/7 "2025-07-21T10:24:47Z")
@Sam , I just tried reassigning, but I’m still getting the same error.
Would it be okay if I give you a quick call on Teams to show you what’s happening, once you’re available?
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [July 21, 2025, 10:30am UTC](https://community.neutrinos.com/t/requesting-assistance-error-500-unknown-url-when-assigning-task-on-deployed-environment/966/8 "2025-07-21T10:30:43Z")
Sure, We can connect
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [July 22, 2025, 1:27pm UTC](https://community.neutrinos.com/t/requesting-assistance-error-500-unknown-url-when-assigning-task-on-deployed-environment/966/9 "2025-07-22T13:27:12Z")
We connected through Teams and identified that the issue is with the environment variable configuration. It appears that the `ALPHA_ADMIN_URL` is either missing or not correctly set in the Request App `.env` file.
Please add a new environment variable named `ALPHA_ADMIN_URL` in the `.env` file of the Request App, and set its value to be the same as `ALPHA_ADMIN_SERVICE_URL`