Requesting assistance: Error 500 "Unknown URL" when assigning task on deployed environment

Community
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Hi all,

Could I please get some assistance? I’m trying to assign a task, but I’m encountering a 500 Internal Server Error with the message “Unknown URL” on the deployed environment in Alpha Studio.

I’d really appreciate any help with this.
I’ve attached a screenshot for better reference.

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Thanks in advance!

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@Sam @vaibhav @Irfan_Ali @Shamnad_KS @Simphiwe

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Hello @Promise_Bafana_Kopo ,Could you please let us know in which environment you are facing this issue?

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Hi @Sam, I am facing this issue on the deployed ENV

and Here’s the Method that being used method: “post” and the endpoint : /group/fetch-users

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Could you please try once more,We checked from our end and it is working fine

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Okay let me do so @Sam

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@Sam , I just tried reassigning, but I’m still getting the same error.

Would it be okay if I give you a quick call on Teams to show you what’s happening, once you’re available?

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Sure, We can connect

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We connected through Teams and identified that the issue is with the environment variable configuration. It appears that the ALPHA_ADMIN_URL is either missing or not correctly set in the Request App .env file.

Please add a new environment variable named ALPHA_ADMIN_URL in the .env file of the Request App, and set its value to be the same as ALPHA_ADMIN_SERVICE_URL