# Requesting Alpha access
**URL:** https://community.neutrinos.com/t/requesting-alpha-access/319
**Category:** Support Request
**Created:** [January 22, 2025, 8:41am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319 "2025-01-22T08:41:02Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@Nicholas\_Maluleka](https://community.neutrinos.com/u/Nicholas_Maluleka)
#### Post date: [January 22, 2025, 8:41am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/1 "2025-01-22T08:41:03Z")
Could I get assistance with access to Alpha
[nicholas.maluleka@neutrinos.co](mailto:nicholas.maluleka@neutrinos.co)
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### Author:  [@Nicholas\_Maluleka](https://community.neutrinos.com/u/Nicholas_Maluleka)
#### Post date: [January 22, 2025, 11:18am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/2 "2025-01-22T11:18:32Z")
receiving this on my browser
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### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [January 22, 2025, 11:22am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/3 "2025-01-22T11:22:13Z")
> [@\[DOWNTIME\] - Sandbox Environment](https://community.neutrinos.com/t/downtime-sandbox-environment/318):
>
> Neutrinos Sandbox Environment is currently unavailable due to migration tasks. Environment should be online in the next 5 hours. Thanks for your patience during this time.
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### Author:  [@Nicholas\_Maluleka](https://community.neutrinos.com/u/Nicholas_Maluleka)
#### Post date: [January 22, 2025, 11:25am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/4 "2025-01-22T11:25:22Z")
Hi @Eldho , my issue right now on Alpha is that I don’t have access, I don’t get the same error of “something went wrong” after logging in. I only get that error on Reels. my other colleagues who have access to Alpha have no problem running Alpha. we all have one issue which is the Reels
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### Author:  [@Nicholas\_Maluleka](https://community.neutrinos.com/u/Nicholas_Maluleka)
#### Post date: [January 22, 2025, 11:36am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/5 "2025-01-22T11:36:27Z")
@Rocky @doomedCode please assist
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### Author:  [@Nicholas\_Maluleka](https://community.neutrinos.com/u/Nicholas_Maluleka)
#### Post date: [January 23, 2025, 12:16pm UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/6 "2025-01-23T12:16:03Z")
the sandbox is up but I still don’t have access
@Rocky@Eldho
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### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [January 24, 2025, 4:31am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/7 "2025-01-24T04:31:26Z")
Its sorted please check now
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### Author:  [@Nicholas\_Maluleka](https://community.neutrinos.com/u/Nicholas_Maluleka)
#### Post date: [January 24, 2025, 6:56am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/8 "2025-01-24T06:56:40Z")
Everything sorted. Thank you, sir!
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### Author:  [@Edward\_Mokhabukhi](https://community.neutrinos.com/u/Edward_Mokhabukhi)
#### Post date: [March 19, 2025, 9:18am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/9 "2025-03-19T09:18:09Z")
Hi Team,
I am currently using a training account on my Alpha environment, but I am unable to access some of the projects. Could you please assist in changing my group to resolve this?
Thank you for your support.
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### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [March 19, 2025, 9:27am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/10 "2025-03-19T09:27:01Z")
@gaurav.pandey @rohit.sihmar @Irfan_Ali please help
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### Author:  [@Irfan\_Ali](https://community.neutrinos.com/u/Irfan_Ali)
#### Post date: [March 20, 2025, 7:43am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/11 "2025-03-20T07:43:16Z")
Hi Edward Mokhabhukhi,
Are you still facing this issue? Can we connect through a Teams meeting?
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### Author:  [@Edward\_Mokhabukhi](https://community.neutrinos.com/u/Edward_Mokhabukhi)
#### Post date: [March 20, 2025, 9:55am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/12 "2025-03-20T09:55:32Z")
Yah still not being able to see other projects. We can connect
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### Author:  [@Irfan\_Ali](https://community.neutrinos.com/u/Irfan_Ali)
#### Post date: [March 21, 2025, 7:15am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/13 "2025-03-21T07:15:56Z")
Hi Edward,
This is because of your tenant issue. You can take the project zip file, unzip it, change the tenant to `your_tenant_name`, zip it again, and then import the project.
**How to change tenant name**
Unzip the project → open `project.json` → change `tenant_name` → import the project.
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### Author:  [@Edward\_Mokhabukhi](https://community.neutrinos.com/u/Edward_Mokhabukhi)
#### Post date: [March 22, 2025, 6:05am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/14 "2025-03-22T06:05:46Z")
@Eldho@Paul_Thomas Please assist.
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### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [March 24, 2025, 8:44am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/15 "2025-03-24T08:44:03Z")
@Paul_Thomas @vaibhav @Irfan_Ali @gaurav.pandey
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### Author:  [@Irfan\_Ali](https://community.neutrinos.com/u/Irfan_Ali)
#### Post date: [March 24, 2025, 8:50am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/16 "2025-03-24T08:50:04Z")
Hi Edward,
Are you still facing this issue after importing the project?
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### Author:  [@Simphiwe](https://community.neutrinos.com/u/Simphiwe)
#### Post date: [June 17, 2025, 10:07am UTC](https://community.neutrinos.com/t/requesting-alpha-access/319/17 "2025-06-17T10:07:43Z")
Hi @Irfan_Ali , @Paul_Thomas , @vaibhav , @gaurav.pandey
Could you urgently please assist with POC project access on the sandbox.
I do have access on the sandbox but can’t see other projects.
My organisationId is ‘training’