[Reels] Stuck in Rule Group Execution Synchonously API

[sonnt83]

This API is always returning a 500 status code as above image.
happened at the same time as issue “Reels master data processing“ last Wednesday, 05/20/2026
i tried using other rule group API however still got the same reponse

[ThoaiNA2]

I have the same issue with @sonnt83

Neutrinos Reels API

postman request POST 'https://reels-pt.neutrinos-apps.com/integration/api/runtime/sync' \ --header 'Content-Type: application/json' \ --header 'Accept: application/json' \ --header 'Authorization: Bearer pAyzO2dpXMKaJNgQwTZql_Bqjz4FmU7PHVoSgAynKS3' \ --header 'Cookie: asid=s%3Aa1xjTgWQ8UG_vZgJhl2SkGodkwEmLWBC.ZLtBw1MaxohiR0Eg2A1%2FybezS%2FDsQeA3XEaJwM0E6lM' \ --body '{ "ruleId": "265f5727-5685-4da6-9aa4-3812cc89d93c", "version": "1.0.0", "inputObj": { "vehicle_category": "Two…

[Sam]

I will inform this issue to the respective Reels team and let you know their update.

[Sam]

Can you please check right now and confirm if the issue exist or not?

[sonnt83]

It looks good. @Sam
thank you