[Reels] Master Data stuck in "Processing" after Excel upload – columns not appearing

Neutrinos Platform
1

I’m working on a POC using Neutrinos Reels and I’m having an issue with Master Data port.

What I’m doing:
Creating a new Master Data table and uploading an .xlsx file with data (headers in row 1, data in subsequent rows, sheet named accordingly).

The problem:
After uploading the file, the Master Data status stays permanently on “Processing” and never completes. As a result, no columns are visible in the table, which also makes it impossible to configure Query/Output fields in Reels Workflow nodes – the Column dropdown is empty.

Impact:
Cannot build Reels Workflows that depend on Master Data lookups.

Environment:

  • Module: Neutrinos Reels
  • Action: Master Data → New → Upload Excel file
  • Status: stuck on “Processing” indefinitely

Has anyone experienced this? Is there a known fix or workaround?

It seems like multiple people in our team are hitting the same issue today, so it might be a platform-level problem.

Thanks

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2

Hello @Eldho @NashitaAfrah @_Karthik_Kodeer @Sam @niyas.kanayi

I am also facing the same issue,

Can you please check once?

3

Could you share the excel file ,so we can try to replicate the issue in reels environment as well

4

When I want to attach the excel file I’m getting “Sorry, new users can not upload attachments.”, this is basic excel file with 4 columns.

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Also, I tried uploading the Excel files provided in the Reels masterclass and the same issue occurs there as well.

5

Can you please try to attach it in the chat?

6

I tried but I’m getting “Sorry, new users can not upload attachments.”, so I’ve sent the files directly via email instead.

7

can you please check now @michal.choma

8

it`s working, thanks!