Plugin - Not showing on sandbox

Hi team,

I recently published the case-comment plugin, and it was showing and working correctly on Alpha. However, it suddenly stopped appearing without any new publication from my side. When I search for it, it no longer shows up at all.

It is even still showing where I dragged it before but when I try to search so I can use it again, I can’t find it.

In the Network tab, I can see that the plugin is being fetched and the response looks correct, but it still doesn’t display on Alpha.

Please refer to the two attached images for more context:

Response:

Alpha Network tab:

Where it was used before, still shows:

@Paul_Thomas @Irfan_Ali

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Hi @Simphiwe A JavaScript error in the browser console can also prevent the plugin from rendering. Could you please confirm if you’re seeing any console errors on your side?

Additionally, it’s possible that the plugin may have been unpublished or disabled. You might want to try republishing it to ensure it’s active.

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Hi @Simphiwe can you please open the console? Your component is emitting some events continuously, so please fix it. This will slow down the application.

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Hi @Edward ,

There are currently no errors on the plugin from my side. The plugin was previously published and working properly. I tried republishing it, and that resolved the issue — thanks for the suggestion.

What I’m trying to understand is why it was being fetched correctly in the network tab but still wasn’t showing when I searched for it.

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Alryt thanks simphiwe

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Hi @irfanali,

Have fixed that and republished. thanks.

Was that the cause of it not showing on the component canvas because on the network tab it was fetched properly ?

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