# Not able to access Reels

**URL:** https://community.neutrinos.com/t/not-able-to-access-reels/310
**Category:** Community
**Created:** [January 21, 2025, 11:40am UTC](https://community.neutrinos.com/t/not-able-to-access-reels/310 "2025-01-21T11:40:21Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Nicholas\_Maluleka](https://community.neutrinos.com/user_avatar/community.neutrinos.com/nicholas_maluleka/32/210_2.png) [@Nicholas\_Maluleka](https://community.neutrinos.com/u/Nicholas_Maluleka)
#### Post date: [January 21, 2025, 11:40am UTC](https://community.neutrinos.com/t/not-able-to-access-reels/310/1 "2025-01-21T11:40:21Z")

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Hi team, could I please get some assistance. I am currently unable to access Reels sandbox. I had access before but now I get the “something went wrong” message.

here’s my email:  
[nicholas.maluleka@neutrinos.com](mailto:nicholas.maluleka@neutrinos.com)

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### Author: ![Eldho](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/e/c6cbf5/32.png) [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [January 22, 2025, 4:28am UTC](https://community.neutrinos.com/t/not-able-to-access-reels/310/2 "2025-01-22T04:28:06Z")

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@Rocky @doomedCode Please Help

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### Author: ![Noxolo\_Mnguni](https://community.neutrinos.com/user_avatar/community.neutrinos.com/noxolo_mnguni/32/187_2.png) [@Noxolo\_Mnguni](https://community.neutrinos.com/u/Noxolo_Mnguni)
#### Post date: [January 22, 2025, 8:01am UTC](https://community.neutrinos.com/t/not-able-to-access-reels/310/3 "2025-01-22T08:01:47Z")

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@Rocky @doomedCode still facing the same issue, cannot access reels.

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### Author: ![Angel](https://community.neutrinos.com/user_avatar/community.neutrinos.com/angel/32/239_2.png) [@Angel](https://community.neutrinos.com/u/Angel)
#### Post date: [January 22, 2025, 8:08am UTC](https://community.neutrinos.com/t/not-able-to-access-reels/310/4 "2025-01-22T08:08:46Z")

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@Rocky @doomedCode am facing the same issue , can’t access reels .

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### Author: ![Eldho](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/e/c6cbf5/32.png) [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [January 22, 2025, 8:29am UTC](https://community.neutrinos.com/t/not-able-to-access-reels/310/5 "2025-01-22T08:29:23Z")

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> [@\[DOWNTIME\] - Sandbox Environment](https://community.neutrinos.com/t/downtime-sandbox-environment/318):
>
> Neutrinos Sandbox Environment is currently unavailable due to migration tasks. Environment should be online in the next 5 hours. Thanks for your patience during this time.