I have created the ui but when i opened in live view i am unable to click on the add candidate even though i have added the flow. Please help me.
@Sam @Simphiwe @Shamnad_KS @doomedCode please help
Please help @Sam @Simphiwe @Shamnad_KS @doomedCode, Cannot login to Neutrinos as showing:
“Your subscription to the Neutrinos Platform has expired or your organisation has been disabled. For assistance, contact support@neutrinos.co“
Please help with this.
Could you please share your email id?
Please check right now @vibhu.tripathi
Hai Team,
Studio (SSD) Masterclass- Training Environment
During the SSD setup process, based on the software requirements, we attempted to install Node.js and NPM. However, we are encountering an NPM compatibility/support error.
We have tested multiple Node.js versions including 20, 26, 24, and 12, but the issue persists across all versions.
Requesting your guidance on the exact supported versions of Node.js and NPM compatible with the system, so that we can proceed further with the setup and training activities Studio (SSD) Masterclass at the earliest.
Note: we followed the instructions updated in the below link.
Regards
Hemanth V - sutherland
Did you check the npm version? Is it matching?
yeah, that is 9.4 it was
and @Sam can you please suggest suitable version node.js which version? i can try and check
Please install npm version between 10 and 11 and try again
Please install a Node.js version between 20 and 21
Sure @Sam let me try with this same ….
yeah, it was working @Sam
Now i able ti install Studio
Hi @Sam i’m getting this error when trying to open studio, can you help with this too
and getting this in logs
[2026-05-25 13:08:12.302] [error] core initialization error
{
code: ‘ERR’,
message: ‘Something went wrong while starting Neutrinos Studio, Please refer log.txt for more details (C:\Users\patakash3\.neutrinos\logs\log.txt)’,
name: ‘Error’,
stack: ‘Error: unable to get local issuer certificate\n’ +
’ at TLSSocket.onConnectSecure (node:_tls_wrap:1530:34)\n’ +
’ at TLSSocket.emit (node:events:390:28)\n’ +
’ at TLSSocket._finishInit (node:_tls_wrap:944:8)\n’ +
’ at TLSWrap.ssl.onhandshakedone (node:_tls_wrap:725:12)’
}
[2026-05-25 13:08:12.304] [error] Error while calling Launching core server {
code: ‘ERR’,
message: ‘Something went wrong while starting Neutrinos Studio, Please refer log.txt for more details (C:\Users\patakash3\.neutrinos\logs\log.txt)’,
name: ‘Error’,
stack: ‘Error: unable to get local issuer certificate\n’ +
’ at TLSSocket.onConnectSecure (node:_tls_wrap:1530:34)\n’ +
’ at TLSSocket.emit (node:events:390:28)\n’ +
’ at TLSSocket._finishInit (node:_tls_wrap:944:8)\n’ +
’ at TLSWrap.ssl.onhandshakedone (node:_tls_wrap:725:12)’
}
Hi @Sam, just following up on this issue. I’m still facing the same error while trying to open the studio. Could you please check and let me know if there are any updates or steps I should try from my end? Thanks!
Hello @akash.patle ,
can you please go through this and try
Hi @Sam I already tried deleting the .neutrinos folder from C:\Users\ and reopened the Studio, but unfortunately it didn’t resolve the issue. I’m still seeing the same errors being generated again inside the .neutrinos folder logs after relaunch.
Please let me know if there are any other steps I can try.
Thanks!
Can you please share the folder path that you attempted to delete?
C:\Users\patakash3/.neutrinos
Can you please try reinstalling Studio again after deleting the .neutrinos folder? Please uninstall Studio only after deleting this folder.