# Neutrino Studio setup error

**URL:** https://community.neutrinos.com/t/neutrino-studio-setup-error/257
**Category:** Training, Academy & Certifications
**Created:** [January 7, 2025, 1:32pm UTC](https://community.neutrinos.com/t/neutrino-studio-setup-error/257 "2025-01-07T13:32:47Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![LN22CG](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/l/71c47a/32.png) [@LN22CG](https://community.neutrinos.com/u/LN22CG)
#### Post date: [January 7, 2025, 1:32pm UTC](https://community.neutrinos.com/t/neutrino-studio-setup-error/257/1 "2025-01-07T13:32:47Z")

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I tried to install Neutrino Studio Setup but i am facing some issue while trying to install it. I have attached the screenshot of the error. Can u help me with resolving this issue.

 ![image](https://community.neutrinos.com/uploads/default/original/1X/f739ab8b4b055113225ac13e6252d293fea927d6.png)

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### Author: ![shiv](https://community.neutrinos.com/user_avatar/community.neutrinos.com/shiv/32/31_2.png) [@shiv](https://community.neutrinos.com/u/shiv)
#### Post date: [January 8, 2025, 7:46am UTC](https://community.neutrinos.com/t/neutrino-studio-setup-error/257/2 "2025-01-08T07:46:51Z")

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Please see this link for accessing Neutrinos Studio behind a firewall:  
[https://documentation.neutrinos.com/articles/#!studio-guide-8/before-you-begin/a/h3\_\_1691393568](https://documentation.neutrinos.com/articles/#!studio-guide-8/before-you-begin/a/h3__1691393568)

It appears that [https://ids.neutrinos.co](https://ids.neutrinos.co) might be blocked.