Need Assistance – Viewing Newly Created Case in Alpha Inbox

Community
1

Hi All,

Can anyone assist me? I’m trying to view newly created case in Alpha Inbox. I’ve already added the following roles to the role groups: Processor, Capturer, Admin, and Manager.

However, I’m only able to view the two cases shown in the screenshot below.

Any help would be appreciated!

image
image1919×869 47.2 KB

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2

@vaibhav @Paul_Thomas @Irfan_Ali can you please help

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3

From the screenshot, I can see that only two cases are currently visible in your Alpha Inbox, both with the task status “READY.” Since you’ve already added the necessary roles (Processor, Capturer, Admin, and Manager), here are a few things you might want to check:

  1. Inbox Filters:
  • Make sure there aren’t any active filters limiting your view (e.g., by case status or date). You can click the filter icon in the top right of the inbox section to double-check.
  1. Group vs. Personal Tasks:
  • Double-check that you are viewing Group Tasks and not My Tasks (as seen in the dropdown in your screenshot). If the cases were assigned directly to a user instead of the group, they would show under My Tasks.
  1. Case Routing:
  • Confirm that the missing cases are actually routed to the Alpha Inbox. Sometimes cases may go to a different queue depending on configuration or entry points.
  1. Refresh or Re-login:
  • Try refreshing the view using the reload icon or logging out and back in to make sure it’s not a caching issue.
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4

Hi @Noxolo_Mnguni ,

Please note that I’ve already checked the inbox filters and confirmed that I’m viewing Group Tasks. I’ve also refreshed the view and re-logged in. Additionally, I asked one of my colleagues working with me on this to log in as well, just to rule out any caching issues.

Please note we were able to fetch all the created cases using the Alpha Case Server APIs (Swagger).

Here’s the payload we used:
{
“headers”: {},
“method”: string,
“body”: {
“userName”: “string”,
“pageNumber”: 0,
“pageSize”: 0,
“caseType”: “string”,
“status”: [
string
],
“enquiry”: {}
},
“url”: {
“type”: string,
“value”: {
“alpha_env”: “string”
}
},
“path”: “/case/instance/fetch-all”,
“queryParams”: {}
}
Please let me know if there’s anything we should check.

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@Sam @Irfan_Ali @vaibhav @Paul_Thomas @gaurav.pandey please help

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6

Hello @Promise_Bafana_Kopo ,Could you please share the list of specific groups that have been assigned to the particular user?

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7

Hi,
Please make sure that when you’re fetching all cases, the Group Info API is being called to retrieve all the groups that the user belongs to.

After that, go to the Admin panel for the respective environment, search for the user, and open their profile. Check whether the user is assigned to the required groups. If not, add them to the appropriate groups.

Once the group assignment is updated, try accessing the cases again.
Hope this helps

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8

Hi Team,

We had a look at JBPM flow and noticed that the task was being assigned to a specific actor instead of a group. That’s why it wasn’t appearing under the group’s inbox.

We’ve connected and resolved the issue — @Promise_Bafana_Kopo should now be able to view the newly created cases as expected.

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