# Error while finding the case details in Enquire page in alpha

**URL:** https://community.neutrinos.com/t/error-while-finding-the-case-details-in-enquire-page-in-alpha/1343
**Category:** Training, Academy & Certifications
**Created:** [September 18, 2025, 9:29am UTC](https://community.neutrinos.com/t/error-while-finding-the-case-details-in-enquire-page-in-alpha/1343 "2025-09-18T09:29:51Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Aswin](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/a/8baadc/32.png) [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 18, 2025, 9:29am UTC](https://community.neutrinos.com/t/error-while-finding-the-case-details-in-enquire-page-in-alpha/1343/1 "2025-09-18T09:29:51Z")

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![image](https://community.neutrinos.com/uploads/default/original/2X/8/8072466b3b0057e24f9d147b2b8fe4112bb90648.png)

when i tried to find the case details in enquire page I’m getting this error.

@Sam @Simphiwe

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### Author: ![Sam](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/s/5f9b8f/32.png) [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 18, 2025, 9:32am UTC](https://community.neutrinos.com/t/error-while-finding-the-case-details-in-enquire-page-in-alpha/1343/2 "2025-09-18T09:32:38Z")

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Hello @Aswin ,  
Did you enable the filter option in Enquiry and try using it?

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### Author: ![Aswin](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/a/8baadc/32.png) [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 18, 2025, 9:34am UTC](https://community.neutrinos.com/t/error-while-finding-the-case-details-in-enquire-page-in-alpha/1343/3 "2025-09-18T09:34:08Z")

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Yes i enabled the filter option and give complete for case status to fetch the cases on the basis of completion in that time i got this error.

![image](https://community.neutrinos.com/uploads/default/original/2X/3/3d14b6c091ea74de73125924869ffad40f17af7c.png)

@Sam

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### Author: ![Sam](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/s/5f9b8f/32.png) [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 18, 2025, 9:51am UTC](https://community.neutrinos.com/t/error-while-finding-the-case-details-in-enquire-page-in-alpha/1343/4 "2025-09-18T09:51:12Z")

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Hello @Aswin ,  
Seems like enquiry is down right now, Will check and update

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### Author: ![Aswin](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/a/8baadc/32.png) [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 18, 2025, 9:54am UTC](https://community.neutrinos.com/t/error-while-finding-the-case-details-in-enquire-page-in-alpha/1343/5 "2025-09-18T09:54:26Z")

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It was down from yesterday. I had this same issue yesterday so i thought i will fix after sometime anyway if you get an update on this and the JPBM email sending issue please share with me. Thankyou @Sam