Hello @Sam
I rejected the policy and the status got updated when i did the console and the task got removed from the mytask and grouptask tab. But the email is not sent. For sending the email What to do ?
Hello @Aswin ,
I didnt understand your question fully,
For sending the email, did you create a separate page for it?
I saw your response in another chat if the policy got rejected the BPM will automatically send the email.
Do we need to manually do that ? @Sam
Hello @Aswin ,
There’s no need to set the email config manually; it is an automated process.
Yeah that’s why I asked I rejected the policy but email wasn’t sent to the user so is there anything additionally for triggering the email? @Sam
Hello @Aswin ,
Could you share the rejected case cid in my chat??
I will create new case and reject that and share the cid @Sam
Hi @Sam
9308 this is the cid of a rejected case
Hello @Aswin ,
Your rejection process is working properly, and you can see that the request reaches the rejection comments. However, the email is not being received. Will check on this and update you.
1 Like
Okey. Please let me know when you get an update so i can complete this task @Sam