# Doubt on rejecting the policy
**URL:** https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328
**Category:** Training, Academy & Certifications
**Created:** [September 17, 2025, 6:05am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328 "2025-09-17T06:05:56Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 17, 2025, 6:05am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/1 "2025-09-17T06:05:56Z")
i gave this configuration for the decline button and setted the status true as initial in the case creation body like this
i saw a message in another topic like in the BPM flow it is already defined for sending email when the underwriter reject it. But here in this case it is not sending email and nothing is happening. The task is removed from myTask tab. What to do ?
Could someone please help me with this.
@Sam@Simphiwe
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 17, 2025, 6:24am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/2 "2025-09-17T06:24:13Z")
Hello @Aswin ,
Could you please share the **process ID** of that case?
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### Author:  [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 17, 2025, 6:25am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/3 "2025-09-17T06:25:07Z")
Hello @Sam
Where can i find the process id ?
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 17, 2025, 6:25am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/4 "2025-09-17T06:25:29Z")
Hello @Aswin ,
Just share the cid
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### Author:  [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 17, 2025, 6:27am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/5 "2025-09-17T06:27:44Z")
When i rejected i lost that one from my task can i create a new case and share that CID. @Sam
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 17, 2025, 6:28am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/6 "2025-09-17T06:28:09Z")
Hello @Aswin ,
Yes you create a new one
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### Author:  [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 17, 2025, 6:29am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/7 "2025-09-17T06:29:26Z")
This is the CID 9301
i just created the case right now do you want me to decline this ??
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 17, 2025, 6:30am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/8 "2025-09-17T06:30:10Z")
Hello @Aswin ,
You can try both approve or reject,if approve doesnt work then reject
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### Author:  [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 17, 2025, 6:31am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/9 "2025-09-17T06:31:47Z")
When i do approve or reject i can see that the case is removing from my task tab . But the issue is when i do alpha.co.get() in the console im able to see the comments which i was added but not the approved status. the status is still will be the same which i was given as default value.
So what should i do right now accept or decline ?
@Sam
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 17, 2025, 6:33am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/10 "2025-09-17T06:33:25Z")
Hello @Aswin ,
Did you approve or reject the current case?you can approve the case
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### Author:  [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 17, 2025, 6:35am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/11 "2025-09-17T06:35:06Z")
I approved it @Sam what to do next ??
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 17, 2025, 6:35am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/12 "2025-09-17T06:35:54Z")
Hello @Aswin ,
It seems that your **underwriter operation** has been successfully completed.
That’s why you can no longer see your case in **My Task**.
You can now proceed with the **approval** in the **Reviewer** stage
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### Author:  [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 17, 2025, 6:36am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/13 "2025-09-17T06:36:20Z")
Ok let me approve from the reviewer page @Sam
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### Author:  [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 17, 2025, 6:39am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/15 "2025-09-17T06:39:10Z")
i got this in the console when i tried to approve it and the task is removed from the mytask and grouptask tab
@Sam
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 17, 2025, 6:42am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/16 "2025-09-17T06:42:41Z")
Hello @Aswin ,
please make sure you use correct approach,if you want to update or save you can use like this (eg:alpha.co.update(“fundData”, arr) or local etc) please make sure your setup is correct and make the appropriate changes
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### Author:  [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 17, 2025, 6:44am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/17 "2025-09-17T06:44:10Z")
could please explain this I didn’t understand.
what is this funData and arr and where should i write this in the custom code before the case service ?? @Sam
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 17, 2025, 6:45am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/18 "2025-09-17T06:45:54Z")
Hello @Aswin ,
It was just an example — you can replace the data with your own.
Internally, only **`alpha.co`** is used; the `"fundData"` and `arr` in the example are placeholders.
You need to use **`update`** for saving or updating your data. That’s what I meant
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### Author:  [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 17, 2025, 6:47am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/19 "2025-09-17T06:47:19Z")
Ok so you are saying that before calling the case decision and case update i need to do something like this in a custom code and call the case services. is that what you mean @Sam ?
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### Author:  [@Aswin](https://community.neutrinos.com/u/Aswin)
#### Post date: [September 17, 2025, 6:49am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/20 "2025-09-17T06:49:47Z")
this is what i was doing right now.
@Sam
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 17, 2025, 6:50am UTC](https://community.neutrinos.com/t/doubt-on-rejecting-the-policy/1328/21 "2025-09-17T06:50:50Z")
Hello @Aswin ,
if you want to update use alpha.co.update(“decision\_status.underwriting\_approved”,true)
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