# Doubt on alpha platform
**URL:** https://community.neutrinos.com/t/doubt-on-alpha-platform/1296
**Category:** Training, Academy & Certifications
**Created:** [September 15, 2025, 11:22am UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296 "2025-09-15T11:22:35Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@navaneethck\_10](https://community.neutrinos.com/u/navaneethck_10)
#### Post date: [September 15, 2025, 11:22am UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/1 "2025-09-15T11:22:35Z")
i created cases and all successfully.now i have to do the underwriters allocation.but my admin inbox is showing empty after creating the case and case type i created is alpha\_training.why inbox is showing empty ? anyone please suggest any solution?
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 15, 2025, 11:29am UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/2 "2025-09-15T11:29:13Z")
Hello @navaneethck_10 ,
Could you please share the project link with me here in the chat?
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### Author:  [@navaneethck\_10](https://community.neutrinos.com/u/navaneethck_10)
#### Post date: [September 15, 2025, 11:31am UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/3 "2025-09-15T11:31:43Z")
[Alpha Studio](https://sandbox.neutrinos-apps.com/studio/project/8c8d757b-63fc-483b-965d-4a4d332f467a) here is the project link !! @Sam
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 15, 2025, 11:37am UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/4 "2025-09-15T11:37:10Z")
Hello @navaneethck_10 ,
Did you save your casetype as project\_alpha\_training??
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### Author:  [@navaneethck\_10](https://community.neutrinos.com/u/navaneethck_10)
#### Post date: [September 15, 2025, 11:51am UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/5 "2025-09-15T11:51:10Z")
i provided my case type as alpha training .
const caseData = {
“caseType”: “alpha\_training”,
“caseData”: {
“firstName”: Customer\_info.firstName,
“lastName”: Customer\_info.lastName,
“email”: Customer\_info.email,
“policyDetails”: {
“inception\_date”: new Date().toLocaleDateString(),
“address”: Customer\_info.address,
“dob”: Customer\_info.dob,
“age”: data.result.driverAge,
“coverage\_term”: policy\_details.coverage\_term,
}
},
what i need to do? @Sam
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 15, 2025, 11:55am UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/6 "2025-09-15T11:55:27Z")
Hello @navaneethck_10 ,
Not that — while creating the project in the sandbox, you set the case type to **`project_alpha_training`** , right?
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### Author:  [@navaneethck\_10](https://community.neutrinos.com/u/navaneethck_10)
#### Post date: [September 15, 2025, 12:05pm UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/7 "2025-09-15T12:05:28Z")
when i set the case type to project\_alpha\_training error happening No case definition for provided caseType.what i will do ? @Sam
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### Author:  [@navaneethck\_10](https://community.neutrinos.com/u/navaneethck_10)
#### Post date: [September 15, 2025, 12:07pm UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/8 "2025-09-15T12:07:10Z")
const caseData = {
“caseType”: “alpha\_training”,
“caseData”: {
“firstName”: Customer\_info.firstName,
“lastName”: Customer\_info.lastName,
“email”: Customer\_info.email,
“policyDetails”: {
“inception\_date”: new Date().toLocaleDateString(),
“address”: Customer\_info.address,
“dob”: Customer\_info.dob,
“age”: data.result.driverAge,
“coverage\_term”: policy\_details.coverage\_term,
}
}, this is the object iam passing to case creation api with casetype alpha\_training . @Sam
---
### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 15, 2025, 12:14pm UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/9 "2025-09-15T12:14:03Z")
Hello @navaneethck_10 ,
One way to do this is to publish the project and export it and delete the project. You’ll receive a ZIP folder of the project — extract it, open the `project.json` file, and update the `caseType` to `alpha_training`. Then reimport the project. Hope this helps!
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### Author:  [@navaneethck\_10](https://community.neutrinos.com/u/navaneethck_10)
#### Post date: [September 15, 2025, 12:19pm UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/10 "2025-09-15T12:19:29Z")
my inbox got accessible before ,this issue is happening for the past two days .before that all the cases are visible inside my admin inbox @Sam
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 15, 2025, 12:28pm UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/11 "2025-09-15T12:28:37Z")
Hello @navaneethck_10 ,
Please create a new demo project with `caseType` set to `alpha_training` in the sandbox. Then try fetching the case manager and admin inbox. Let me know if you are able to see the cases in the admin inbox.
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 15, 2025, 1:02pm UTC](https://community.neutrinos.com/t/doubt-on-alpha-platform/1296/12 "2025-09-15T13:02:48Z")
Hello @navaneethck_10 ,
Regarding the solution It’s not possible to directly use an existing project inside a new one.
One option (which I already shared in my previous reply) is to export and re-import the project.
Alternatively, you can upload the same BPM file to your current project and then copy the page components from the existing pages to the newly created pages.