# Did not receive email for accessing software download
**URL:** https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130
**Category:** Training, Academy & Certifications
**Created:** [August 27, 2025, 11:25am UTC](https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130 "2025-08-27T11:25:25Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Sameena\_Majeed](https://community.neutrinos.com/u/Sameena_Majeed)
#### Post date: [August 27, 2025, 11:25am UTC](https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130/1 "2025-08-27T11:25:25Z")
I haven’t received the email with the software download link details.
---
### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [August 28, 2025, 5:28am UTC](https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130/2 "2025-08-28T05:28:14Z")
Hello @Sameena_Majeed ,Did you receive it?
---
### Author:  [@Sameena\_Majeed](https://community.neutrinos.com/u/Sameena_Majeed)
#### Post date: [August 28, 2025, 6:50am UTC](https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130/3 "2025-08-28T06:50:16Z")
I have not yet received it
---
### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [August 28, 2025, 9:20am UTC](https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130/4 "2025-08-28T09:20:17Z")
@Sam @NashitaAfrah please support
---
### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [August 28, 2025, 9:33am UTC](https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130/5 "2025-08-28T09:33:52Z")
Hy @Eldho ,I checked with Tanveer, and Sameena has not been onboarded yet.
---
### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [August 28, 2025, 9:37am UTC](https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130/6 "2025-08-28T09:37:10Z")
@NashitaAfrah can you please help @Sameena_Majeed
---
### Author:  [@Sameena\_Majeed](https://community.neutrinos.com/u/Sameena_Majeed)
#### Post date: [August 28, 2025, 11:19am UTC](https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130/7 "2025-08-28T11:19:48Z")
Thank you for the update. Could you please guide me on how I can complete the onboarding to receive the software access?
---
### Author:  [@NashitaAfrah](https://community.neutrinos.com/u/NashitaAfrah)
#### Post date: [August 29, 2025, 6:36am UTC](https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130/8 "2025-08-29T06:36:12Z")
Hi @Sameena_Majeed, are you able to access it now?
---
### Author:  [@Sameena\_Majeed](https://community.neutrinos.com/u/Sameena_Majeed)
#### Post date: [August 29, 2025, 12:01pm UTC](https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130/9 "2025-08-29T12:01:07Z")
Hi @NashitaAfrah , now also I am not able to access it
---
### Author:  [@NashitaAfrah](https://community.neutrinos.com/u/NashitaAfrah)
#### Post date: [September 1, 2025, 10:07am UTC](https://community.neutrinos.com/t/did-not-receive-email-for-accessing-software-download/1130/10 "2025-09-01T10:07:51Z")
Hi @Sameena_Majeed, Please check it now and let us know if you can access it.