Hi Team,
I’ve created a group named: income_claims_registration
and added users:
niyas.kanayi ,sameenamajeed611, abilash.narayanan
(case type is income_travel_claim )
In the Case Reassign section, only one user is currently visible. (pls check)
Although round-robin task assignment is enabled, tasks are not being distributed among all users in the group.
Could you please confirm whether automatic task assignment will work with this setup, or if any additional configuration is required?
Thanks and regards,
Abilash N
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Hi @abilash.n,
Can you confirm from users if sameenamajeed611 and abilash.narayanan are showing there ??
the group is added to users: sameenamajeed611 and abilash.narayanan .
But these users are not being shown in the reassignment section
@abilash.n
Check if below configuration are enabled for task distributor
1.check if cron expression is properly configured,try using TD_CRON_EXPRESSION: */2 * * * which will run your task distributor for every 2 min.
2. make sure the user is logged in to the system because the task gets assigned to only active users.
Hi @Shaikwalibasha
Where can i set up this CRON in task distributor. Could you pls help
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@abilash.n in cluster there is a gts service which should be running under alpha namespace. Change it there .
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