# Claim task failed

**URL:** https://community.neutrinos.com/t/claim-task-failed/1827
**Category:** Neutrinos Platform
**Tags:** neutrinos-alpha
**Created:** [March 12, 2026, 5:06am UTC](https://community.neutrinos.com/t/claim-task-failed/1827 "2026-03-12T05:06:45Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![longpt32](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/l/2acd7d/32.png) [@longpt32](https://community.neutrinos.com/u/longpt32)
#### Post date: [March 12, 2026, 5:06am UTC](https://community.neutrinos.com/t/claim-task-failed/1827/1 "2026-03-12T05:06:45Z")

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Hi team,

I’m working on the **Alpha POC**. I have already configured two groups in jBPM and assigned my account to them. However, I’m encountering an issue when **claiming a task**. The following error popup appears:

_‘Unexpected error during processing: Organizational entity already exists with [GroupImpl:‘employee’] id, please check that there is no group and user with same id.’_

Could you please help me resolve this?

 ![{4B934512-2703-4EAE-B210-BF7C5FF11C52}](https://community.neutrinos.com/uploads/default/original/2X/6/6de7ec9a2b3039b7912030609d0a07a512d57b4f.png)

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### Author: ![Sam](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/s/5f9b8f/32.png) [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [March 12, 2026, 5:13am UTC](https://community.neutrinos.com/t/claim-task-failed/1827/2 "2026-03-12T05:13:08Z")

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Hello @longpt32 ,  
Seems like issue with case service Api, will check and update you