Case created successfully but not visible in Inbox (Neutrinos Case Service)

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1

Hi,

I am working with Neutrinos Case Service.
When I create a case using the API:

curl --location 'https://sandbox.neutrinos-apps.com/caseservice/case/instance/create' \
--header 'accept: application/json' \
--header 'Authorization: Bearer <ACCESS_TOKEN>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "caseType": "alpha_training",
    "caseData": {
        "Customer_info": {
            "firstname": "Arjun",
            "lastname": "Menon",
            "email": "menon@gmail.com",
            "dob": "21-12-2002"
        }
    }
}'

I get the following response:

{
  "success": true,
  "message": "Case created successfully",
  "cid": 9417
}

But when I go to Inbox in the Admin Console, I don’t see this case listed.

Do I need to configure something in workflow (like assigning a task to UnderwriterGroup/ReviewerGroup) so that cases appear in the Inbox?
@Sam @Simphiwe

2

Hello @mohammedrimshan ,
Please include the wfdata as well and try again

3

{

“caseType”: “alpha_training”,

“caseData”: {

"Customer_info": {

  "firstname": "Arjun",

  "lastname": "Menon",

  "email": "menon@gmail.com",

  "address": "45 MG Road, Malappuram, Kerala",

  "dob": "21-12-2002",

  "age": 20,

  "driver_experience": 7

},

"policy_details": {

  "vehicle_number": "KL-55-AB-4321",

  "coverage_term": "12",

  "business_Channel": "Online",

  "make": "Hyundai",

  "model": "Creta",

  "production_year": "2021",

  "deductable": 1500,

  "sum_assured": 45101.34,

  "premium_amt": 2415.17,

  "policy_type": "Motor Insurance"

},

"decision_status": {

  "underwriting_approved": null,

  "underwriting_comments": "",

  "approval_approved": null,

  "approval_comments": "",

  "decision_date": null

}

},

“wfData”: {

"stp_rules_request": {

  "version": "1",

  "inputObj": {

    "STP": false,

    "Status": "Pending",

    "Premium": 2415.17,

    "SumInsured": 45101.34

  },

  "subFlowIDs": \[\],

  "workflowId": "YOUR_REELS_WORKFLOW_ID"

}

}

}

{

"success": true,

"message": "Case created successfully",

"cid": 9421

}

but still same

4

Hello @mohammedrimshan ,
Could you try creating multiple cases at once and verify whether all the cases are being displayed?

5

Hello @mohammedrimshan ,
it seems you are receiving a 401 error and the process is stuck at the ‘Execute Rules’ step in Reels. Could you please check it there?

6

Hello @mohammedrimshan ,
Please provide your workflowid there..