Case created- But not visible in inbox

Hi,
After attempting to create a case for Non-STP, the response indicates success, but I’m not sure if the case was actually created because it’s not showing up in the task section. Could you please help verify if the case was created properly and advise on why it might not be appearing?

1 Like

Hello @Amritha ,
Please make sure the wfdata you are sending is correct, as it is currently causing an error in the Execute STP Rules step.

Hi @sam,

Thanks for the update.

I’ve reviewed the wfData being sent and am attaching the console log for your reference. From what I can see, the structure appears to be correct. However, since the case is either not being created or not appearing in the task section, could you please help identify which part of the data might be causing the issue??

Hello @Amritha ,

It seems the 500 error is occurring because the data you are passing does not match the keys defined in the workflow. Please ensure you send the payload with the exact same keys as below:

{
  "inputObj": {
    "DOB": "01/03/2000",
    "Business Name": "webinat",
    "Vehicle Brand": "GROVE",
    "Vehicle Model": "CRANE",
    "Deductible Amount": "1000",
    "Driver Experience": "5",
    "Vehicle Production Year": "03/05/2023"
  },
  "version": "1.0.0",
  "workflowId": "c74d77c4-c042-4f57-8008-6ebf9d795e3d"
}

Using the correct key names should resolve the issue.

1 Like