# π₯ Built a Complete Email Automation Claims Flow for Netcare Using Neutrinos Ecosystem β in Just 2 Days!
**URL:** https://community.neutrinos.com/t/built-a-complete-email-automation-claims-flow-for-netcare-using-neutrinos-ecosystem-in-just-2-days/906
**Category:** Showcase Your Work
**Tags:** neutrinos-ai-hub, neutrinos-alpha, neutrinos-platform
**Created:** [July 3, 2025, 11:15am UTC](https://community.neutrinos.com/t/built-a-complete-email-automation-claims-flow-for-netcare-using-neutrinos-ecosystem-in-just-2-days/906 "2025-07-03T11:15:39Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@dhishon](https://community.neutrinos.com/u/dhishon)
#### Post date: [July 3, 2025, 11:15am UTC](https://community.neutrinos.com/t/built-a-complete-email-automation-claims-flow-for-netcare-using-neutrinos-ecosystem-in-just-2-days/906/1 "2025-07-03T11:15:39Z")
Hey Teams π,
Thrilled to share a powerful POC I recently built at **Neutrinos** for one of our key clients, **Netcare**. The challenge? Create a **fully automated, email-based claims process** with zero manual steps.
I built it **from scratch in just 2 days** , and it leverages the best of both **custom development** and the **Neutrinos platform**. πͺ
* * *
### 𧩠Client Ask:
Enable claimants to **submit documents via email** , and have the system:
1. Auto-validate documents
2. Extract data using OCR
3. Make business decisions automatically
4. Trigger case creation and visibility in UI
* * *
### π My Solution β Step by Step:
#### π₯ 1. **Email Monitoring (Node.js + IMAP + Cron):**
- Wrote a **custom Node.js service** that checks incoming emails every 10 seconds.
- Validates if documents are attached.
- Handles 3 scenarios:
- β
ID + Discharge Summary β move to next step
- β Missing document β send email asking for the missing one
- β No attachment β send email instructing to resend
#### π€ 2. **Automated Replies (SMTP + Nodemailer):**
- Integrated **SMTP service** using **Nodemailer** to send dynamic, situation-based replies to claimants.
#### π€ 3. **Document Extraction via Neutrinos AI Hub (OCR):**
- Forwarded documents to **AI Hub** for OCR-based data extraction.
- Parsed important fields like patient name, ID number, discharge date, etc.
#### π 4. **Decisioning with Reels:**
- Integrated with the **Reels platform** to evaluate business logic and return outcomes like:
- β
**STP** (Straight Through Processing)
- β **No STP**
- β **Knockout**
#### π§Ύ 5. **Case Creation via Neutrinos Case Service:**
- Based on the Reels decision, triggered **Case Service API** to register the claim.
- Created a structured **Case Type** in JBPM.
#### π₯ 6. **Alpha Workbench UI:**
- All cases, outcomes, and statuses are visible in **Alpha Workbench**.
- Claim processing lifecycle (approval, rejection, undertakings) is managed via a clean and responsive UI built with Neutrinosβ Alpha UI tools.
* * *
### π‘ What Makes This Special:
β
End-to-end automated pipeline
β
Reusable and scalable architecture
β
Deep integration with Neutrinos platform: **AI Hub** , **Reels** , **Case Services** , **Alpha Workbench**
β
Built entirely in **just 2 days**
* * *
### π§° Tech Stack:
- **Node.js||SSD** (custom logic + cron jobs)
- **IMAP/SMTP (Nodemailer)** for email handling
- **AI Hub (OCR)** for document extraction
- **Reels** for decisioning logic
- **Case Service API** for triggering case types , case creation.
- **Alpha Workbench** for UI display and workflow tracking
* * *
### π Special Thanks:
Big shoutout to \*\* @divyajot.singh \*\*, **@Gavin** , and the team for the support and collaboration throughout! π
* * *
πΈ Iβll be adding **screenshots, sample flows, and email templates** below so you can see how the automation works visually.
Would love to get feedback or ideas from the community!
## @Eldho
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [July 3, 2025, 11:21am UTC](https://community.neutrinos.com/t/built-a-complete-email-automation-claims-flow-for-netcare-using-neutrinos-ecosystem-in-just-2-days/906/2 "2025-07-03T11:21:23Z")
π Hats off to you, @dhishon
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### Author:  [@jishnuanil](https://community.neutrinos.com/u/jishnuanil)
#### Post date: [July 3, 2025, 12:03pm UTC](https://community.neutrinos.com/t/built-a-complete-email-automation-claims-flow-for-netcare-using-neutrinos-ecosystem-in-just-2-days/906/3 "2025-07-03T12:03:47Z")
Awesome work,keep up the momentum! π€ @dhishon
---
### Author:  [@Simphiwe](https://community.neutrinos.com/u/Simphiwe)
#### Post date: [July 10, 2025, 6:11pm UTC](https://community.neutrinos.com/t/built-a-complete-email-automation-claims-flow-for-netcare-using-neutrinos-ecosystem-in-just-2-days/906/4 "2025-07-10T18:11:26Z")
**π Super impressive work, @dhishon!**
Really inspiring to see how you stitched everything together β from email ingestion to case creation β in such a short time.
Love the architecture:
- Email trigger via IMAP + Node
- Business logic using Reels
- Seamless UI flow through Alpha Workbench
Iβm especially curious about the AI component. I havenβt explored Neutrinos AI Hub yet β would love it if you could break down how you used OCR in this setup. Sounds like a game-changer!
Thanks for sharing β this kind of post really helps us all level up π