# Building the Future of Claims Processing with Neutrinos, Alpha, AIHub, SSD & Reels
**URL:** https://community.neutrinos.com/t/building-the-future-of-claims-processing-with-neutrinos-alpha-aihub-ssd-reels/1031
**Category:** Showcase Your Work
**Tags:** neutrinos-store, neutrinos-ai-hub, insurance, neutrinos-alpha, neutrinos-platform
**Created:** [August 8, 2025, 11:23am UTC](https://community.neutrinos.com/t/building-the-future-of-claims-processing-with-neutrinos-alpha-aihub-ssd-reels/1031 "2025-08-08T11:23:11Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@dhishon](https://community.neutrinos.com/u/dhishon)
#### Post date: [August 8, 2025, 11:23am UTC](https://community.neutrinos.com/t/building-the-future-of-claims-processing-with-neutrinos-alpha-aihub-ssd-reels/1031/1 "2025-08-08T11:23:11Z")
Over the past few weeks, Iβve been working on an **exciting Proof of Concept** that reimagines how claims can be handled β blending **automation, AI, and multi-channel submission** into one seamless experience.
The solution I built leverages:
**Neutrinos Platform** | **SSD** | **Alpha** | **AIHub** | **Reels** | **DMS** | **JBPM**
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### π‘ The Vision
Claims shouldnβt be bottlenecked by manual processes or fragmented channels.
So, I created a **two-way claim submission flow** β one via a **FNOL (First Notice of Loss) portal** and the other via **email submission**.
Both routes lead to the **same backend** , ensuring a unified and automated experience.
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### π¬ Claim Submission Channels
1οΈβ£ **FNOL Portal** β A clean, guided form for users to submit claims directly.
2οΈβ£ **Email Submission** β Users simply send their claim documents via email.
Behind the scenes, a **cron job** in SSD checks every 10 seconds (via SMTP & IMAP) for new claim-related emails.
* * *
### π The Intelligent Workflow
Whether a claim comes from the FNOL portal or email, the process is identical:
1. **Data Collection**
- Backend built on **SSD** ingests the claim details & documents.
- Documents are stored securely via **DMS**.
1. **AI-Powered Document Processing**
- **AIHub APIs** extract structured data from the documents.
- **Reels API** assists in classification and advanced validations.
- **AIHub Adjudication API** performs automated rule checks.
1. **Smart Email Responses**
- If documents are **missing** , the system automatically emails the claimant:
- **Scenario 1** : No documents β Request for all required documents.
- **Scenario 2** : Only one document β Request for the missing one.
- **Scenario 3** : Incorrect document β Notify and request the correct one.
1. **Data Structuring & Case Creation**
- All extracted data is **rearranged and enriched** into a perfect case structure.
- A **Case API** is triggered to create and manage the claim in **JBPM**.
1. **Workbench Integration (Alpha)**
- A custom **Workbench UI** in Alpha displays:
- Claim details
- Extracted data
- AI summaries
- Decision-making tools
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### π§ Why This Matters
This POC proves that **multi-channel claims intake** combined with **AI-driven adjudication** can drastically reduce processing time while improving accuracy and customer experience.
Itβs not just automation β itβs **smart automation** :
β Faster processing
β AI-powered validation
β Consistent data structure
β Integrated case management
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### π The Tech Stack in Action
- **SSD** β Backend logic, API orchestration, cron jobs for email polling
- **Alpha** β Dynamic UI for workbench and decision-making
- **AIHub** β Document extraction & adjudication APIs
- **Reels** β Classification & insights
- **DMS** β Secure document storage
- **JBPM** β Workflow and case orchestration
* * *
### π― The Outcome
One unified backend.
Two claim intake channels.
AI at every critical step.
A clean, decision-ready UI for adjudicators.
From email inbox to a structured case in the workbench β **all in minutes**.
* * *
π¬ This POC shows how **AIHub + SSD + Alpha + Reels** can deliver truly intelligent, automated, and scalable claim processing. The possibilities for scaling this are endless β from health insurance to property & casualty claims.
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### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [August 11, 2025, 2:53am UTC](https://community.neutrinos.com/t/building-the-future-of-claims-processing-with-neutrinos-alpha-aihub-ssd-reels/1031/2 "2025-08-11T02:53:00Z")
Nice one, Hope to see more @dhishon
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### Author:  [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [August 11, 2025, 6:55am UTC](https://community.neutrinos.com/t/building-the-future-of-claims-processing-with-neutrinos-alpha-aihub-ssd-reels/1031/3 "2025-08-11T06:55:43Z")
Great work, @dhishon β your effort and attention to detail are truly appreciated!
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### Author:  [@Shamnad\_KS](https://community.neutrinos.com/u/Shamnad_KS)
#### Post date: [August 11, 2025, 10:37am UTC](https://community.neutrinos.com/t/building-the-future-of-claims-processing-with-neutrinos-alpha-aihub-ssd-reels/1031/4 "2025-08-11T10:37:00Z")
@dhishon Great work! Love how youβve combined AI, automation, and multi-channel intake into one seamless claims process. π
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### Author:  [@achintyakumar.shukla](https://community.neutrinos.com/u/achintyakumar.shukla)
#### Post date: [November 1, 2025, 5:18pm UTC](https://community.neutrinos.com/t/building-the-future-of-claims-processing-with-neutrinos-alpha-aihub-ssd-reels/1031/5 "2025-11-01T17:18:54Z")
Hi @dhishon
I am new learner of Neutrinos Platform and certified Neutrinos Developer, wanted to quickly check, if there is a demo video or project URL link, where we can see the Future of Claims Processing Link to check out the fantastic work you have done in respect to Claims Processing ?
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### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [November 3, 2025, 4:40pm UTC](https://community.neutrinos.com/t/building-the-future-of-claims-processing-with-neutrinos-alpha-aihub-ssd-reels/1031/6 "2025-11-03T16:40:18Z")
@dhishon can you please help