BPM Case creation Failing

Community Support Request
1

Hi Team,

We are encountering an issue while creating a new case in BPM for CIB Insurance project. Deployed a new version and checked as well.

From logs, it seems that cid is created, but on sending the response back, it fails. Attaching screenshots.

API Endpoint:
POST https://alpha-dev.cib.co.za/caseservice/case/instance/create?branch=master

caseType: cib-claims,
branch : master

Error Response:

{
  "status": "error",
  "statusCode": 500,
  "error": {
    "code": "INTERNAL_SERVER_ERROR",
    "message": "Internal Server Error",
    "details": null
  }
}

image (11)
image (11)3268×1374 184 KB

image (10)
image (10)3268×1374 148 KB

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image1020×866 39.4 KB

2

Could you please check whether there are any error messages in the Case Service and jBPM service logs, or if it is only returning an internal server error?

1 Like
3

can you check the process definition page, is there any error or not in bpm

1 Like
4

The issue has been resolved after connecting with the team. Upon performing the jBPM PostgreSQL compatibility check, the problem was successfully fixed.