# Assistance Needed with Case Creation on Case Server **URL:** https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922 **Category:** Support Request **Tags:** neutrinos-alpha **Created:** [July 7, 2025, 2:19pm UTC](https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922 "2025-07-07T14:19:10Z") **Posts on this page:** 1 **Showing post:** 5
### Author: ![Paul\_Thomas](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/p/839c29/32.png) [@Paul\_Thomas](https://community.neutrinos.com/u/Paul_Thomas) #### Post date: [July 11, 2025, 7:28am UTC](https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922/5 "2025-07-11T07:28:28Z")
Hey @Promise_Bafana_Kopo , can you confirm that you have following each step given in this post ? > [@rocket Step-by-Step Guide: Process on boarding in Case Service](https://community.neutrinos.com/t/step-by-step-guide-process-on-boarding-in-case-service/288): > > This guide walks you through the process of container onboarding in Case Service, including Neutrinos BPM deployment, and API usage for process and case definition. 1. Create a Neutrinos BPM Flow Design the Case Flow: Use your Neutrinos BPM designer to create the required flow for the case. Ensure all tasks, rules, and decision points are configured properly. Save and Deploy the Flow: Save the designed process. Deploy the process to make it available for execution. You cou… If you are getting error while creating case, there are two general issues: 1. The container is not available in the BPM Server. Please, navigate the process definitions list, and try to start the process from the BPM UI itself. 2. The process definition onboarding inside Case Manager has some mistake. Please, don’t share the logs on community. In case you are still not able to figure out where the issue is originating from. Please, send a support request to [support@neutrinos.com](mailto:support@neutrinos.com), our support team will contact you on Teams. --- _[View the full topic](https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922)._