# Assistance Needed with Case Creation on Case Server
**URL:** https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922
**Category:** Support Request
**Tags:** neutrinos-alpha
**Created:** [July 7, 2025, 2:19pm UTC](https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922 "2025-07-07T14:19:10Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Promise\_Bafana\_Kopo](https://community.neutrinos.com/u/Promise_Bafana_Kopo)
#### Post date: [July 7, 2025, 2:19pm UTC](https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922/1 "2025-07-07T14:19:10Z")
Hello Team,
I’m reaching out for assistance with creating a Case using Case Server. The process is working as expected in our sandbox environment; however, when attempting the same in the newly deployed environment, I’m encountering a 500 error (details below).
Any insights or guidance on resolving this would be greatly appreciated.
Thank you.
---
### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [July 8, 2025, 7:32am UTC](https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922/4 "2025-07-08T07:32:13Z")
@vaibhav @gaurav.pandey @Irfan_Ali please help
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### Author:  [@Paul\_Thomas](https://community.neutrinos.com/u/Paul_Thomas)
#### Post date: [July 11, 2025, 7:28am UTC](https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922/5 "2025-07-11T07:28:28Z")
Hey @Promise_Bafana_Kopo , can you confirm that you have following each step given in this post ?
> [@rocket Step-by-Step Guide: Process on boarding in Case Service](https://community.neutrinos.com/t/step-by-step-guide-process-on-boarding-in-case-service/288):
>
> This guide walks you through the process of container onboarding in Case Service, including Neutrinos BPM deployment, and API usage for process and case definition. 1. Create a Neutrinos BPM Flow Design the Case Flow: Use your Neutrinos BPM designer to create the required flow for the case. Ensure all tasks, rules, and decision points are configured properly. Save and Deploy the Flow: Save the designed process. Deploy the process to make it available for execution. You cou…
If you are getting error while creating case, there are two general issues:
1. The container is not available in the BPM Server. Please, navigate the process definitions list, and try to start the process from the BPM UI itself.
2. The process definition onboarding inside Case Manager has some mistake.
Please, don’t share the logs on community. In case you are still not able to figure out where the issue is originating from. Please, send a support request to [support@neutrinos.com](mailto:support@neutrinos.com), our support team will contact you on Teams.
---
### Author:  [@Promise\_Bafana\_Kopo](https://community.neutrinos.com/u/Promise_Bafana_Kopo)
#### Post date: [July 11, 2025, 9:37am UTC](https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922/6 "2025-07-11T09:37:05Z")
Hi @Paul_Thomas ,
Hope you’re well,
I was able to onboard the process and the subprocess successfully.
I also started the process from the BPM UI itself with the necessary parameters and got the response
{
“success”: true,
“message”: “Process Instance is started”,
“processInstanceId”: 123
}
, and I can fetch all the case I’ve created on JBPM without any issues.
However, when I try to create a case via the Alpha Case Server APIs using the endpoint /caseservice/case/instance/create, it returns a 500 Internal Server Error.
Here is the payload I’m using:
{
“caseType”: “string”,
“caseData”: {},
“wfData”: {}
}
Noted, Paul thank you. I won’t be posting the logs.
---
### Author:  [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [July 14, 2025, 7:52am UTC](https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922/7 "2025-07-14T07:52:51Z")
@Sam @Irfan_Ali @vaibhav @Paul_Thomas@gaurav.pandey please help
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### Author:  [@Paul\_Thomas](https://community.neutrinos.com/u/Paul_Thomas)
#### Post date: [July 14, 2025, 9:18am UTC](https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922/8 "2025-07-14T09:18:19Z")
the payload cannot be “caseType” is “string”, the caseType should be the name of the Case Definition that you set when you onboarded the case. Can you please double check that as well?
---
### Author:  [@Shamnad\_KS](https://community.neutrinos.com/u/Shamnad_KS)
#### Post date: [July 15, 2025, 5:38am UTC](https://community.neutrinos.com/t/assistance-needed-with-case-creation-on-case-server/922/9 "2025-07-15T05:38:53Z")
Hi Team,
We’ve resolved this issue. The root cause was missing `wfData` in the request payload. Once the required workflow data was included, the case was created successfully.
Thanks!